Sales Counselor

5 days ago

Thāne, Maharashtra, India Reflective Customer Solutions Full time
Inside Sales Executive – Financial Assistance Industry

Location: Thane, Mumbai

Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)

Employment: Full-time, Permanent

Reflective Customer Solutions (RCS) is a specialized contact center supporting Licensed Insolvency Trustees (LITs) across Canada. We handle back-office operations, sales, and client support for federally regulated debt relief programs. Our work directly impacts Canadians struggling with financial distress, helping them legally reduce debt through government-approved solutions.

We are looking for Inside Sales Executives to join our India team. You will work exclusively with Canadian clients/leads, guiding them through their first conversation about financial relief options. This is not cold calling, our leads come from inbound sources such as social media, referrals, and marketing campaigns.

Responsibilities
  • Make outbound calls to clients who submit an inquiry on our website.
  • Understand debtor needs and explain the Federally Regulated Program.
  • Build trust through clear, transparent communication.
  • Achieve individual and team sales targets.
  • Maintain accurate records in CRM and follow up consistently.
  • Coordinate with the internal team to ensure smooth application processing.
  • Contribute to sales strategies and team growth initiatives.
Requirements
  • Proven sales or collections experience preferred (BPO, financial services, or international voice process).
  • Strong spoken English with a neutral accent.
  • Active listening and ability to handle objections.
  • Resilience under pressure and ability to manage emotions.
  • Excellent phone presence and presentation skills.
  • Comfort with CRM systems and multi-tasking.
  • Minimum graduate degree required.
  • Willingness to work permanent night shift (7:30 PM – 4:30 AM IST).
What We Offer
  • Base salary plus attractive commission structure.
  • Fixed night shift with weekly offs.
  • Growth opportunities in a fast-expanding international business.
  • Modern office environment in Thane.
  • Supportive, performance-driven culture.

At Reflective Customer Solutions, your success directly impacts lives in Canada. If you are motivated, persuasive, and want to grow in an international financial services environment, apply now.

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