Associate Global Support

23 hours ago

Hyderabad, Telangana, India MOL Information Technology Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company : MOL Information Technology

Location: Kolkata, West Bengal

Experience: 0-2 years

Employment - Full-Time

Job Profile:

  • Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
  • Track all alert emails and take required action
  • Follow defined process flow for all cases
  • Handle Code Registration Requests from Users.
  • Handle Data Provision task.
  • Do Primary analysis for responding to user queries
  • Provide root cause analysis on reported problems and suggest solutions wherever possible
  • Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
  • Coordinate with Development & System Support teams as required
  • Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
  • Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
  • Update daily log sheets and ensure proper shift hand-over
  • Document standard procedures
  • Provide support during UAT and Training
  • Ensure task timelines are met consistently, and the process standards are followed.
  • Gain knowledge of the International Shipping Industry business.
  • Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
  • To complete all related tasks commiserating the position that may be assigned by the superiors from time to time

Preferred Skill Set
:

  • Verifiable experience in
    Functional Application Support.
  • Preferred to have good exposure in SQL

Education:

Bachelor's degree in information technology, computer science, or related field.

  • Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Associate - Account Management Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those...

  • Associate, Client Support

    1 week ago

    Hyderabad, Telangana, India S&P Global Full time US$ 45,790 - US$ 75,422

    About the Role:Grade Level (for internal use):07The Team:The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our clients' needs are met by leveraging our industry expertise and product knowledge. Client Service is our #1 focus - we do what is necessary to ensure client satisfaction. The Service...

  • Global Trial Acceleration Associate

    7 days ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Global Trial Acceleration Associate

    3 days ago

    Hyderabad, Telangana, India Bristol-Myers Squibb Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Senior Associate Global Procurement

    1 week ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Senior Associate Global Procurement Strategic Projects AIN plays an important role within the Procurement Center of Excellence (CoE), supporting cross-functional initiatives and helping to drive execution of the global procurement strategy. This role involves hands-on project coordination, data and portfolio analysis, and stakeholder engagement across...

  • Business Development Associate

    3 days ago

    Hyderabad, Telangana, India syntraEdge Global Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About SyntraEdge GlobalAt SyntraEdge Global, we specialize in delivering innovative digital solutions and services that empower businesses to thrive in a competitive world. Our team is dedicated to excellence, collaboration, and growth—both for our clients and our people.Role OverviewWe are seeking a dynamic and motivatedBusiness Development Associateto...

  • HR Associate

    2 weeks ago

    Hyderabad, Telangana, India Nopal Support Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a proactive and detail-oriented HR Associate with a primary focus on recruitment and talent acquisition. The role involves managing end-to-end hiring processes, coordinating with business leaders, and ensuring a seamless candidate experience, while also supporting other HR operations as needed.Key ResponsibilitiesRecruitment...

  • Global Category Associate Director

    1 week ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are seeking an individual who thrives in ambiguity, capable of driving category management initiatives with strategic vision and precision.You will serve as the Global Category Management for Software. You will report to the Director, GPO Technologies. You will lead the global category strategy for Software. This includes developing multi-year category...

  • Senior Associate, Global Mobility

    1 week ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What you will doThe Senior Associate, Global Mobility is responsible for providing expert support in managing the relocation and immigration processes for employees, executives, and their families. This includes assisting with visa applications, work permits, residency processes, and providing guidance on the relocation logistics such as housing, schooling,...

  • Senior Manager-Global Compliance

    1 week ago

    Hyderabad, Telangana, India Global University Systems Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and...