Associate Global Support

2 days ago

Hyderabad, Telangana, India MOL Information Technology Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company : MOL Information Technology

Location: Kolkata, West Bengal

Experience: 0-2 years

Employment - Full-Time

Job Profile:

  • Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
  • Track all alert emails and take required action
  • Follow defined process flow for all cases
  • Handle Code Registration Requests from Users.
  • Handle Data Provision task.
  • Do Primary analysis for responding to user queries
  • Provide root cause analysis on reported problems and suggest solutions wherever possible
  • Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
  • Coordinate with Development & System Support teams as required
  • Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
  • Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
  • Update daily log sheets and ensure proper shift hand-over
  • Document standard procedures
  • Provide support during UAT and Training
  • Ensure task timelines are met consistently, and the process standards are followed.
  • Gain knowledge of the International Shipping Industry business.
  • Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
  • To complete all related tasks commiserating the position that may be assigned by the superiors from time to time

Preferred Skill Set
:

  • Verifiable experience in
    Functional Application Support.
  • Preferred to have good exposure in SQL

Education:

Bachelor's degree in information technology, computer science, or related field.

  • Global Heor Value Writing Senior Associate

    2 weeks ago

    Hyderabad, Telangana, India Amgen Full time

    Career Category Health Economics Global HEOR Value Writing Senior Associate Department Global Health Economics Outcomes Research HEOR Job Family Health Economics Job Type Full-Time Location Hyderabad India Reports To Global Value Writing Team Lead Position Summary The Global HEOR Value Writing Senior Associate plays a critical role in...

  • Business Development Associate

    4 days ago

    Hyderabad, Telangana, India syntraEdge Global Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About SyntraEdge GlobalAt SyntraEdge Global, we specialize in delivering innovative digital solutions and services that empower businesses to thrive in a competitive world. Our team is dedicated to excellence, collaboration, and growth—both for our clients and our people.Role OverviewWe are seeking a dynamic and motivatedBusiness Development Associateto...

  • Senior Associate, Global Submission Management

    4 weeks ago

    Hyderabad, Telangana, India Amgen Inc Full time

    Job DescriptionRoles & Responsibilities:- Lead/support various Clinical Trial and Marketing Application type submissions and associated Global/Submission Content Plans.- Participation in information system and software update projects as well as ongoing system validations- Serve as point of contact between Amgen's functional contributors and external...

  • Associate Director

    4 weeks ago

    Hyderabad, Telangana, India ANSR Global Corporation Full time

    About ANSR Global Corporation ANSR is a market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs We provide full life-cycle services including GCC design set up and enabling operations For over 18 years companies cutting across size industry and markets have relied on ANSR s expertise to...

  • Senior Associate Global Procurement

    4 weeks ago

    Hyderabad, Telangana, India Amgen Inc Full time

    Job DescriptionRoles & Responsibilities:Procurement Data Management- Drive the implementation of Procurement specific content utilized across multiple platforms including Preferred Supplier, Buying Portal, Policy Compliance, etc..- Support maintenance of process and governance for spend taxonomy refresh.- Support the production and development of procurement...

  • Global Program Associate Director

    3 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Summary The Global Program Associate Director GPAD provides project management expertise and operational support for global drug development programs As a member of the Global Program Team GPT the GPAD maintains accurate plans documentation and resource forecasts and helps to ensure efficient day-to-day operation of the GPT resolve program issues ...

  • Urgent Search: Global Heor Systematic Literature Review Senior Associate

    2 weeks ago

    Hyderabad, Telangana, India Amgen Full time

    Career Category Health Economics Global HEOR Systematic Literature Review Senior Associate Department Global Health Economics Outcomes Research HEOR Job Family Health Economics Job Type Full-Time Location Hyderabad India Reports To Global Systematic Literature Review Team Lead Position Summary The Global Systematic Literature Review SLR ...

  • Global program associate director

    3 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Job Description Summary The Global Program Associate Director (GPAD) provides project management expertise and operational support for global drug development programs. As a member of the Global Program Team (GPT), the GPAD maintains accurate plans, documentation, and resource forecasts, and helps to ensure efficient day-to-day operation of the GPT, resolve...

  • Global Insights Associate

    2 weeks ago

    Hyderabad, Telangana, India beBeeData Full time ₹ 8,00,000 - ₹ 15,00,000

    Research and Insights SpecialistThis is a commission-based fellowship designed for individuals passionate about research, analysis, and generating actionable insights to support global initiatives.As a fellow, you will conduct in-depth research, collect reliable data as per direction, and provide evidence-based recommendations to strengthen international...

  • Global Payroll Expertise Required

    2 weeks ago

    Hyderabad, Telangana, India beBeepayroll Full time ₹ 7,50,000 - ₹ 15,00,000

    Corporate Payroll Specialist: A Key Role in Global OperationsWe're seeking an experienced Corporate Payroll specialist to support our global team.This role is ideal for a skilled professional with expertise in payroll operations, including transactional support, position creation, and synchronization concepts.The successful candidate will have strong...