Customer Relationship Specialist – International Voice Process

10 hours ago

Hyderabad, Telangana, India Remote Teams IT Solutions Pvt Ltd Full time ₹ 7,50,000 - ₹ 12,00,000 per year
  • Job Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support)
  • Location : Hi-Tech City, Hyderabad, India.
  • Job Type: Full-Time, Office Based Only. (No Work from Home)
  • Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)
  • Excellent English communication skills (oral and written).
  • Should be in a position to talk to Australian clients.
  • Excellent communication and interpersonal skills.

Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We support multiple Australian businesses by providing high-quality Back Office, Administrative, IT, BPO, and Business Support services.

We are looking for a proactive, detail-oriented professional to handle
Client Communication, Administration, Scheduling, Material & Cost Coordination
, and
Process Support
.

This role involves speaking directly to Australian clients, handling inbound/outbound calls, managing emails, scheduling jobs, coordinating resources, and ensuring smooth operational workflow.

If you can confidently communicate in English and enjoy a customer-facing administrative role, this position is for you.

Key Responsibilities

  • Client Communication & Relationship Handling
  • Handle inbound and outbound calls with Australian clients and stakeholders.
  • Respond to customer queries professionally via phone, email, and chat.
  • Maintain strong client relationships through clear communication and timely follow-ups.

  • Share daily updates and reports with clients and management.

  • Administrative & Operational Coordination

  • Manage booking requests, job orders, and confirmations with clients and suppliers.
  • Schedule jobs, allocate workforce, and track availability to meet project timelines.
  • Maintain accurate records of bookings, schedules, materials, and costs.

  • Coordinate with suppliers for material procurement and with internal teams for job execution.

  • Material, Cost & Process Management

  • Track material usage and support cost monitoring, budgeting, and estimation.
  • Assist in process improvement initiatives and help identify operational bottlenecks.
  • Prepare regular operational and management reports.

Required Skills & Qualifications

  • Bachelor's degree in Business Administration, Commerce, Civil Engineering, or related fields.
  • Prior experience in administration, project coordination, scheduling, or client support roles.
  • Strong understanding of project management concepts—scheduling, resource allocation, and cost tracking.
  • Knowledge of materials/estimations in plumbing, drainage, or roofing services will be an added advantage.

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