Account Manager

2 weeks ago

Chennai, Tamil Nadu, India Impiger Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Requirements:

Job Summary:

The Account Manager is the primary point of contact and a trusted advisor for our clients. This role is responsible for building and nurturing strong, long-term relationships with a portfolio of assigned clients. The Account Manager ensures client satisfaction, identifies opportunities for growth, and acts as a key liaison between the client and internal teams to ensure the successful delivery of software services and solutions.

Key Responsibilities:

  • Client Relationship Management:

  • Serve as the main point of contact and develop deep, trusted relationships with key client stakeholders, including C-level executives.

  • Gain a deep understanding of each client's business, goals, challenges, and technical needs to provide tailored solutions and recommendations.

  • Conduct regular business reviews with clients to report on performance, review service value, and align on future strategies.

  • Account Growth and Revenue Generation:

  • Identify and cultivate opportunities for upselling and cross-selling new software services, solutions, and products to existing clients.

  • Collaborate with the sales and pre-sales teams to develop proposals, negotiate contracts, and close new business within the assigned accounts.

  • Monitor and analyze key account metrics and performance indicators to identify trends, forecast sales, and ensure revenue goals are met.

  • Project & Service Delivery Oversight:

  • Act as a bridge between the client and internal teams (e.g., Development, Project Management, Customer Support).

  • Ensure that client needs are clearly communicated and that project deliverables align with their expectations.
  • Proactively address and resolve any client issues, escalations, or concerns in a timely and professional manner.

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