Collection Team Leader

1 week ago

HYDERABAD ANDHRA PRADESH India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Airtel Business.AP>Customer Experience.Collections>TL - Collection>AP-Hyderabad-Splendid Towers-Circle

Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Effective Management of ARC's to ensure superior customer experience for pre& post customer
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
• Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
• 3-8 years of Collections Experience Preferably Telecom

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