Team Leader Collections

3 weeks ago

Pune India Credence Global Solutions Full time

Job Description

Join Credence Global Solutions as a Team Leader - US Collections

Location: Pune, India

Company: Credence Global Solutions

We're seeking an experienced Team Leader to lead our Operations team to success. If you're passionate about driving performance, developing talent, and delivering results in a dynamic environment, apply now

Key Responsibilities:

- Lead and mentor a team of 15-20 collections agents to meet targets

- Conduct call monitoring, performance reviews, and team coaching

- Drive incentives, team engagement, and skill development

- Uphold company policies, client goals, and regulatory standards

Requirements:

- 1+ year of Team Leader experience

- 4+ years of international BPO experience

- Strong communication, leadership, and people management skills

- Night shift willingness

- MS Office, Excel, and PPT proficiency

- Graduate degree preferred

Why Join Us

- Lead a top-performing collections team

- Career growth and continuous learning opportunities

- Culture of excellence, integrity, and results

Ready to Apply

Contact Jui:

Phone: 9881116922

Email: [Confidential Information]

Apply now or refer a friend

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