Team Leader

2 days ago

Hyderabad, Telangana, India Zenplus Fleet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

We are seeking an experienced and motivated Team Leader to oversee and manage our team of

telecallers. The ideal candidate will be a strong communicator, an effective leader, and possess

excellent problem-solving skills to ensure that sales and customer service goals are met

efficiently. You will be responsible for training, supervising, and guiding your team to achieve

performance targets while maintaining high standards of customer service.

Key Responsibilities:

 Team Management: Lead, mentor, and manage a team of telecallers to maximize their

performance.

 Training and Development: Conduct training sessions to ensure team members are

knowledgeable about products, services, and sales techniques.

 Performance Monitoring: Set daily, weekly, and monthly goals and track team

performance against targets.

 Reporting: Prepare reports on team performance, call metrics, and customer feedback.

 Motivation and Morale: Inspire and motivate the team to achieve individual and

collective goals. Implement recognition and incentive programs.

 Quality Assurance: Ensure calls meet company standards for quality, compliance, and

customer satisfaction.

 Customer Interaction: Handle escalated customer inquiries or issues and provide

resolution to maintain client satisfaction.

 Feedback and Improvement: Regularly collect feedback from team members and

identify areas for improvement to enhance productivity and service quality.

 Collaboration: Work with other departments, such as sales and marketing, to align team

efforts with company strategies and objectives.

Requirements:

 Experience: 3+ years of experience in a telecalling or customer service role, with at least

1-2 years in a leadership position.

 Education: Bachelor's degree in Business Administration, Marketing, or related field

preferred.

 Communication Skills: Excellent verbal and written communication skills.

 Leadership: Proven leadership skills with the ability to motivate and guide a team.

 Problem-solving: Strong analytical and problem-solving abilities.

 Time Management: Ability to manage time effectively, prioritize tasks, and meet

deadlines.

 Technical Skills: Proficiency in using CRM systems and Microsoft Office Suite.

 Adaptability: Ability to adapt to changing situations and handle multiple tasks

efficiently.

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India Happy Staffers Full time ₹ 8,00,000 per year

    Job Title: Team Leader – International Voice ProcessLocation: HyderabadWork Mode: Work from OfficeShift: 24*7 Rotational ShiftsJob Summary:We are hiring a Team Leader – International Voice Process to manage and drive performance for an international customer support process. The ideal candidate will have strong experience in team management, escalation...

  • Team Leader

    5 days ago

    Hyderabad, Telangana, India Hiresquad Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    TEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABADOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadCandidates Must be From Team Leader in to International Process Voice Exp (Mandate)Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - HYDERABADCTC - Up to 8LPAWillingness to...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India One97 Communications Ltd Full time

    Team LeaderAbout us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Team Leader--Domestic

    5 hours ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Team Leader to join our team in the Domestic sector. The ideal candidate will have 6 to 10 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.Roles and ResponsibilityLead and manage a team of domestic operations to achieve business objectives.Develop and implement strategies to improve team...

  • Assistant Team Leader

    7 days ago

    Hyderabad, Telangana, India Delhivery Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Assistant Team Leader If you've got experience in store operations, quick commerce, last mile logistics and supply chain operations- this is your chance to join our team and grow your career with us.Experience:- 1 to 2 years at least Immediately joining preferred Share your updated resume now.

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Bank Of America Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Leader - R Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Bank Of America Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Leader Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India Bank Of America Full time

    Team Leader Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...

  • Customer Support Team Leader-3

    2 days ago

    Hyderabad, Telangana, India Flutter Entertainment Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Team Leader-3Customer Operations Team Leader 1Customer Service Team Leader