
Team Leader
1 day ago
Job Title: Team Leader – International Voice Process
Location: Hyderabad
Work Mode: Work from Office
Shift: 24*7 Rotational Shifts
Job Summary:
We are hiring a Team Leader – International Voice Process to manage and drive performance for an international customer support process. The ideal candidate will have strong experience in team management, escalation handling, and KPI-driven performance delivery in a BPO environment.
Key Responsibilities:
- Lead and mentor a team in an international voice process.
- Manage BPO metrics: Attrition, Shrinkage, FCR, NPS, BQM, CSAT, SLA adherence, Escalations.
- Drive performance management through coaching, feedback, and reviews.
- Handle client interactions, escalations, and business reviews.
- Ensure team adherence to schedules and process compliance.
Eligibility:
- Graduate with 3+ years total BPO experience and minimum 1 year as a Team Leader – Ops (International Voice Process).
- Strong communication (verbal & written) and reporting skills (MS Excel, Word).
- Must have International Voice Process experience only.
- Open to 24*7 rotational shifts.
- Immediate joiners preferred.
Perks:
- Opportunity to lead high-performing teams in a global process.
- Growth-oriented environment with performance-driven culture.
Job Types: Full-time, Permanent
Pay: Up to ₹800,000.00 per year
Work Location: In person
Speak with the employer
-
Team Leader
5 days ago
Hyderabad, Telangana, India Hiresquad Full time ₹ 40,00,000 - ₹ 80,00,000 per yearTEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABADOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadCandidates Must be From Team Leader in to International Process Voice Exp (Mandate)Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - HYDERABADCTC - Up to 8LPAWillingness to...
-
Team Leader
1 day ago
Hyderabad, Telangana, India Zenplus Fleet Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Overview:We are seeking an experienced and motivated Team Leader to oversee and manage our team oftelecallers. The ideal candidate will be a strong communicator, an effective leader, and possessexcellent problem-solving skills to ensure that sales and customer service goals are metefficiently. You will be responsible for training, supervising, and...
-
Team Leader
1 week ago
Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...
-
Team Leader
2 days ago
Hyderabad, Telangana, India One97 Communications Ltd Full timeTeam LeaderAbout us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
-
Assistant Team Leader
7 days ago
Hyderabad, Telangana, India Delhivery Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAssistant Team Leader If you've got experience in store operations, quick commerce, last mile logistics and supply chain operations- this is your chance to join our team and grow your career with us.Experience:- 1 to 2 years at least Immediately joining preferred Share your updated resume now.
-
Team Leader
2 weeks ago
Hyderabad, Telangana, India Bank Of America Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTeam Leader - R Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...
-
Team Leader
2 weeks ago
Hyderabad, Telangana, India Bank Of America Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTeam Leader Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...
-
Team Leader
1 day ago
Hyderabad, Telangana, India Bank Of America Full timeTeam Leader Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...
-
Customer Support Team Leader-3
2 days ago
Hyderabad, Telangana, India Flutter Entertainment Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Support Team Leader-3Customer Operations Team Leader 1Customer Service Team Leader
-
Team Leader
1 day ago
Hyderabad, Telangana, India Dr Reddys Laboratories Full timeTeam Leader - Manufacturing Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait. We started in...