Team Leader
2 days ago
Job Title: Team Leader – International Voice Process
Location: Hyderabad
Work Mode: Work from Office
Shift: 24*7 Rotational Shifts
Job Summary:
We are hiring a Team Leader – International Voice Process to manage and drive performance for an international customer support process. The ideal candidate will have strong experience in team management, escalation handling, and KPI-driven performance delivery in a BPO environment.
Key Responsibilities:
- Lead and mentor a team in an international voice process.
- Manage BPO metrics: Attrition, Shrinkage, FCR, NPS, BQM, CSAT, SLA adherence, Escalations.
- Drive performance management through coaching, feedback, and reviews.
- Handle client interactions, escalations, and business reviews.
- Ensure team adherence to schedules and process compliance.
Eligibility:
- Graduate with 3+ years total BPO experience and minimum 1 year as a Team Leader – Ops (International Voice Process).
- Strong communication (verbal & written) and reporting skills (MS Excel, Word).
- Must have International Voice Process experience only.
- Open to 24*7 rotational shifts.
- Immediate joiners preferred.
Perks:
- Opportunity to lead high-performing teams in a global process.
- Growth-oriented environment with performance-driven culture.
Job Types: Full-time, Permanent
Pay: Up to ₹800,000.00 per year
Work Location: In person
Speak with the employer
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