Lead Engineer

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role

We are looking for a highly experienced Lead Engineer to take technical ownership of our Social Planner product suite, which enables users to connect social accounts, schedule and publish posts, manage comments, and analyze performance through real-time dashboards. This role will also help drive improvements across our Media Optimization system, ensuring we deliver a world-class experience for millions of users.

You will lead a team of talented engineers, shape technical direction, modernize architecture, and ensure the platform remains reliable, scalable, and high-performing as we continue to expand.

This is a high-impact leadership role for someone who thrives in complex distributed systems, loves solving tough technical challenges, and enjoys building products used at massive scale.

• Lead architecture, design, and development of the Social Planner & Media Optimization platforms.
• Own end-to-end reliability, performance, and scalability of distributed systems.
• Design and maintain fault-tolerant pipelines for posting, media processing, analytics, and comment workflows.
• Drive modernization efforts: event-driven patterns, improved data models, and microservice decomposition.
• Establish a long-term technical roadmap and make impactful architectural decisions.
• Mentor, guide, and support backend, frontend, and full-stack engineers.
• Conduct meaningful code reviews and enforce engineering best practices.
• Collaborate with Product, Design, Data, and Support teams to deliver high-impact features.
• Ensure high standards in code quality and documentation.
• Improve posting reliability, delivery accuracy, retries, and error handling.
• Build and optimize dashboards for analytics, scheduling workflows, and comment moderation.
• Enhance media processing systems: compression, transcoding, storage, and CDN usage.
• Troubleshoot complex production issues and lead root cause analyses.
• Optimize performance across databases, search indexes, queues, and backend services.
• Ensure platform security, privacy, and multi-tenant isolation best practices.

• 8+ years of full-stack engineering experience with significant backend/system design exposure.
• Deep expertise in distributed systems and event-driven architecture.
• Strong experience with asynchronous job processing and background workers.
• Solid understanding of both relational and NoSQL databases (MongoDB, ClickHouse preferred).Proven ability to build scalable, multi-tenant SaaS applications.
• Strong experience with modern frontend frameworks , React, or Angular).Ability to design and optimize interactive dashboards and data-heavy UIs.
• Excellent understanding of software design patterns, API design, and microservices.
• Hands-on experience with CI/CD pipelines, TDD, and automated testing frameworks.
• Strong performance tuning, profiling, and optimization skills (especially ).Experience with caching, rate limiting, and queuing systems.
• Proven experience integrating third-party APIs (preferably social media APIs).Strong knowledge of Elasticsearch for search, indexing, and analytics.
• Experience using Redis for caching, session storage, or background queues.
• Experience leading engineering teams or acting as a technical lead.
• Strong communication skills with the ability to work cross-functionally.
• Ability to make clear architectural trade-offs and guide team decision-making.

• Contributions to open-source tools, internal platforms or engineering blogsExperience with observability tools (Prometheus, Grafana, OpenTelemetry).
• Knowledge of media processing, compression, encoding, and CDN workflows.
• Exposure to AI-driven content tools or automation systems.
• Experience with domain-driven design and system decomposition.
• Familiarity with security standards, OAuth, rate limiting, and multi-tenant data protection.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.