Communications Trainer

1 week ago

Bengaluru, Karnataka, India Airful Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role and Key responsibilities:

• Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool

• Maintain Data and MIS as per the training BPMS and other requirements

• Support intra & inter function collaboration

• Proactively implement best practices and add value across locations

• Attend the TTT for client requirements

• Interface with customers as per requirement

• Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement

• Conduct Need analysis and share feedback with the stakeholders

• Provide Feedback to the New Hires on Soft Skills and basic grammar

• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team

• Analyze and report findings for Process Training batches

• Meet the training requirements of the BU basis TNA

• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams

• Track and report improvement

• Key skills and knowledge:

• Must have CAT Score of 5.0 or higher

• Excellent communication skills (English & Hindi).

• Data Handling , data interpretation and Data Management.

• Good people management and Interpersonal Skills.

• Good knowledge of computers and MS Office (Excel, Power point).

• Good facilitation and presentation skills

• Analytical / Quantitative skills

• Planning and Decision making

• Ability to prioritize

• Ability to meet deadlines

• Multi-tasking

• Strong organizational skills and Presentation skills

• Ability to work under pressure

• Ability to drive initiatives to closure

• Ability to deal with all levels of employees with different accents and dialects

Qualification : Graduation

Preferred candidates : Immediate joiners or with 30 days Notice period

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