Communication Coach//Supervisor Communication Trainer

2 weeks ago

Bengaluru, Karnataka, India Hiresquad Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Urgent Openings in Bangalore

Leading BPO

Supervisor Communication Trainer

International Voice Process

Require Excellent Communication Skills

CTC UPTO 9.5PA

Shifts 24*7

Require minimum 3+ years Experience as Communication Trainer on paper

Interested candidates can mail their cv at or call at


• Build and sustain professional and communication skills for the accounts VA trainers


• Post TTT certification deliver at least 1 batch every half-year during Process Training


• Identify Learning needs of agents/ any other learners/ business as a learning consultant


• Design training curriculum using the principles of Instructional Design


• Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.


• Observe and evaluate trainee performance during real time training sessions


• Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month


• Track and maintain batchwise attendance and certification records for audit purposes.


• Conceptualize, plan and execute training and skilling initiatives for the floor colleagues


• Initiate and participate in the projects of the team and the department


• Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month


• Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)


• Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month


• When not involved in batches (during hiring freeze) must dedicate time in bolstering and

reengineering content for the floor


• Maintain key MIS related to all the above activities

Eligibility:


• Undergo and clear TTT- inhouse certification program


• Graduate/Postgraduate


• Relevant experience of 3+years

Desired Skills:


• Ability to clearly articulate to the management -various initiatives and reports


• Good analytical skills


• High level of proficiency in Power Point and Excel


• Planning and Organizing Skills


• Excellent verbal and written communication skills.


• Should be willing to work in shifts along with the team in customer business time.


• Overall, should be a good team player with willingness to learn and drive to achieve


• Adequate understanding of training procedures, methods, and techniques


• Experience in delivering training (ILT and Virtual)


• Reporting skills To create presentations and data interpretation

Interested candidates can mail their cv at or call

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