Analyst - HR Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit 

What this job involves:

• Resolve Tier 1 queries and transactions related to Workday Learning module
• Creating/Modifying Offerings and Sessions
• Updating Rosters post evaluating & analyzing the source data
• Managing publishing/modification of digital courses, Video interactions, blended courses etc.
• Creating and managing Campaigns in Workday Learning
• Managing Workday Learning cases and queries like transcript and training issues from users
• Managing Standalone test creation and edit activities in Questions Bank application
• Managing Programs and Audience in Workday Learning including creation and edit activities
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Managing & Coordinating queries on Case management tool.
• Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
• Ability to identify and escalate complex queries to appropriate owner
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards

Key Skills

• Demonstrating good understanding of core Learning and Development practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in a Workday Learning environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook)
• Bachelor's degree in Human Resources or Personnel Management
• 0-2  years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:  

• Highly Organized and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Good Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements  
• Strong teamwork interaction and orientation      
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.