Analyst - HR Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

•       Resolve Tier 1 queries and transactions related to core HR processes

•       Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions

•       Provide query resolution for Employee Self Service/Manager Self Service requests

•       Manage Letter creation activities related to Increments, Promotion, Transfer, Termination, Employee Type changes etc.

•       Managing employee benefits/leaves and Payroll transactions/cases

•       Managing semi-functional issues in Workday

•       Demonstrate good proficiency in HR processes and standard operating procedures

•       Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue

•       Managing & Coordinating queries on Case management tool  

•       Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards

•       Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

 Key Skills

•       Demonstrating good understanding of core HR management practices, processes, procedures, and policies

•       Good written and verbal communication skills

•       Previous experience in Workday HR environment preferred or similar HR ERP desirable

•       Knowledge of Case Management tool an added advantage

•       Knowledge on MS Office Suite skills (Word, Excel, Outlook)

•       Bachelor's degree in Human Resources or Personnel Management

• years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:  

•       Highly Organised and Self-motivated

•       Ability to work in a fast-paced environment with constant deadlines

•       Good Customer service skills using efficient processes

•       Proactive in achieving results and seeking improvements

•       Strong teamwork interaction and orientation      

•       Attention to detail and ability to work towards tight deadlines

•       Ability to adapt and drive change to derive efficiencies/productivity

•       Result oriented and Proactive in achieving results  

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.