Operations Executive

4 days ago


Gurgaon, Haryana, India Affordplan Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Title:
 Operations Executive

Experience Required:
 2 to 5 Years of experience

Monthly CTC:
 ₹30,000 to ₹35,000

Location:
 Gurugram

Key Responsibilities:

  • Manage and improve daily operational workflows, ensuring efficiency and adherence to SLAs
  • Lead the execution of new process rollouts, SOP creation, and automation initiatives
  • Liaise with cross-functional teams (tech, product, finance, compliance, customer support) to resolve issues and enhance operational performance
  • Analyze operational data to track KPIs, identify trends, and implement process improvements
  • Monitor partner/vendor performance and ensure compliance with contractual obligations
  • Assist in fraud detection, transaction monitoring, and escalation management
  • Develop and maintain dashboards and reporting systems to provide visibility into operational metrics
  • Train, mentor, and support junior operations team members
  • Ensure regulatory and audit compliance across operational processes

Requirements:

  • Bachelor's degree in Business, Finance, Operations, or related field (MBA preferred)
  • 2–5 years of experience in operations, preferably in fintech, banking, NBFC, or a tech-enabled financial services company
  • Proficiency in Excel/Google Sheets
  • Strong problem-solving and project management skills


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