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Customer Technical Support Executive
2 weeks ago
Position Overview:
As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company.
Key Responsibilities:
Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly.
Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction.
Manage a team of sales and service department members to ensure high-quality service and customer satisfaction.
Address and resolve product issues effectively, ensuring customer needs are met consistently.
Qualifications:
Diploma or Graduate in Engineering/Science/Management.
Minimum 5 years of experience in a similar role, preferably in a product-based organization.
Experience in handling customer queries and ensuring quality customer support.
Strong communication and problem-solving skills.
