Customer Support Specialist
1 week ago
Job description:
We're STEM Play Labs, a STEM-focused DTC startup building playful, purpose-led products for kids. We're looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment.
What You'll Do
- Respond to customer emails, WhatsApp, and calls with empathy and clarity
- Manage and update Shopify backend, optimizing as needed
- Coordinate with operations to track orders, returns, and customer feedback
- Assist in influencer collaborations and community partnerships
- Support marketing with campaign setup, content calendars, tracking, and reporting
- Maintain records of queries, reviews, and CRM inputs
You're Good At
- Clear, confident communication — both spoken and written
- Staying organized, juggling multiple conversations, and following up consistently
- Using tools like Google Sheets, Gmail, website CMSs, and customer support platforms (Zendesk, Intercom, etc.)
- Taking initiative, solving problems, and working without micromanagement
Bonus Points If You
- Have worked at a DTC brand or startup
- Understand influencer marketing and social media engagement
- Have experience with Shopify, WooCommerce, Wix, or similar platforms
Job Types: Full-time, Permanent, Fresher
Job Types: Full-time, Permanent, Fresher
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Expected Start Date: 13/10/2025
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