Customer Service, Collections

Roles and ResponsibilitiesManage a team responsible for customers service and collections over phone calls.Ensure timely recovery of outstanding amounts from delinquent accounts.Develop strategies to improve collection efficiency and reduce write-offs.Maintain accurate records of all interactions with customers and stakeholders.Aware of shrinkage, attrition...

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

Job description Job Description: Tele-Collections (Flexiloans Technologies Pvt. Ltd.) Position: Tele-Collections  Experience: 2-8 years  Work Location: Mumbai (Vikhroli)  Company: Flexiloans Technologies Pvt. Ltd. About Flexiloans Technologies Pvt. Ltd. Flexiloans is one of India's leading fintech companies, specializing in providing small and...

Customer Service ProfessionalWe are seeking a skilled customer service professional to provide excellent service, resolve issues, and maintain accurate records.Provide product information to customersResolve problems by clarifying complaints, determining causes, and selecting solutionsMaintain financial accounts by processing customer adjustmentsAnalyze...

Tele Collections Role Overview We are seeking a Tele-Collections executive to join our team. The ideal candidate will have experience in managing customer accounts for collections through phone-based communication and be able to negotiate mutually agreeable repayment terms. Job Description As a Tele-Collections executive, you will be responsible for handling...

Job DescriptionTeam Leadership and Management : Supervision : Providing guidance, direction, and leadership to a team of customer service representatives.Training and Development : Training new team members, conducting ongoing training sessions, and fostering skill development.Performance Monitoring : Tracking individual and team performance metrics,...

Tele-Collections ExecutiveJob Description:Manage customer accounts for collections through phone-based communication.Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.Work effectively on different buckets to ensure collections are done within the stipulated time.Identify and escalate potential issues that may...

Roles and ResponsibilitiesManage payment collection from customers over phone calls, emails, or in-person visits.Maintain accurate records of all interactions with customers using our CRM system.Collaborate with internal teams to ensure timely follow-ups on outstanding payments.Provide excellent communication skills to build strong relationships with...

Job Opportunity: Collections Executive">Main Responsibilities: Reconcile customer accounts by following up on payments and updating account status, Identify overdue accounts by monitoring accounts receivable, Resolve customer issues through investigation and problem-solving, Negotiate payment terms with customers, Maintain records of contacts, attempted...

Job description Reconciling accounts :Reconciling customer accounts by following up on payments and updating account status Identifying overdue accounts :Monitoring accounts receivable to identify overdue accounts Resolving issues :Investigating and solving customer problems, including billing issues and complaints Negotiating payment terms...