Front Office Manager

24 hours ago

Valsad, India Woods Hospitality, Valsad Full time

  • Register guests and assigns rooms. Accommodates special requests whenever possible.

  • Assists in pre-registration and blocking of rooms for reservations.

  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

  • Understands room status and room status tracking.

  • Knows room locations, types of rooms available, and room rates.

  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

  • Knows the location and types of available rooms as well as the activities and services of the property.

  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

  • File room keys ( only for manual room key hotels)

  • Knows how to use front office equipment.

  • Process guest check-outs.

  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

  • Follows procedures for issuing and closing safe deposit boxes used by guests.

  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

  • Uses proper telephone etiquette.

  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

  • Advise guest of any messages, mail, faxes, etc. received for them.

  • Inform guest of the room safe and mini-bar key and room key procedures.

  • Issue parking passes/validate valet parking tickets.

  • Communicate services and amenities of the hotel to guests.

  • Obtain proper identification for tax-exempt guests and attach the form to registration card.

  • Direct Bell Person to escort guest and transport their luggage to the room.

  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

  • Attends department meetings.

  • Reports any unusual occurrences or requests to the manager or assistant manager.

  • Knows all safety and emergency procedures, Is aware of accident prevention policies.

  • Maintains the cleanliness and neatness of the front desk area.

  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

  • Advise guest of any messages, mail, faxes, etc. received for them.

Job Types: Full-time, Walk-In

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Management: 5 years (Preferred)
  • Hotel management: 4 years (Preferred)

Language:

  • English (Preferred)

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