Front Office Executive
4 days ago
Job Summary
We are looking for an experienced and customer-oriented Front Office Executive to join our team at Woods Hospitality, Valsad. The ideal candidate should have prior experience working in the front office department of a hospitality firm and be skilled in handling guest check-ins, check-outs, reservations, and providing exceptional guest service.
Key Responsibilities
- Greet guests warmly and ensure a smooth check-in and check-out process.
- Manage front desk operations including reservations, room allocation, and guest inquiries.
- Handle phone calls, emails, and messages courteously and professionally.
- Maintain guest records and billing information accurately in the system.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Address guest complaints and concerns promptly and professionally.
- Manage cash and credit card transactions and maintain proper records.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Assist in preparing daily reports and updating occupancy details.
- Support management in administrative tasks as needed.
Requirements
- Education: Graduate in Hospitality Management or any related field.
- Experience: Minimum 1–2 years of prior experience in a Front Office role at a hotel, resort, or hospitality firm (mandatory).
- Skills & Competencies:
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and hotel management software.
- Strong customer service orientation and problem-solving abilities.
- Pleasant personality, good grooming standards, and professional conduct.
- Ability to work flexible shifts, including weekends and holidays.
Salary & Benefits
- Competitive salary based on experience.
- Meals and accommodation may be provided as per company policy.
- Opportunity to work in a growing hospitality environment with career advancement prospects.
Job Type: Full-time
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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