Front Office Executive

2 days ago

Valsad, India Orient Allways Full time

Job Summary

We are looking for an experienced and customer-oriented Front Office Executive to join our team at Woods Hospitality, Valsad. The ideal candidate should have prior experience working in the front office department of a hospitality firm and be skilled in handling guest check-ins, check-outs, reservations, and providing exceptional guest service.

Key Responsibilities

  • Greet guests warmly and ensure a smooth check-in and check-out process.
  • Manage front desk operations including reservations, room allocation, and guest inquiries.
  • Handle phone calls, emails, and messages courteously and professionally.
  • Maintain guest records and billing information accurately in the system.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Address guest complaints and concerns promptly and professionally.
  • Manage cash and credit card transactions and maintain proper records.
  • Ensure the front desk area is clean, organized, and welcoming at all times.
  • Assist in preparing daily reports and updating occupancy details.
  • Support management in administrative tasks as needed.

Requirements

  • Education: Graduate in Hospitality Management or any related field.
  • Experience: Minimum 1–2 years of prior experience in a Front Office role at a hotel, resort, or hospitality firm (mandatory).
  • Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and hotel management software.
  • Strong customer service orientation and problem-solving abilities.
  • Pleasant personality, good grooming standards, and professional conduct.
  • Ability to work flexible shifts, including weekends and holidays.

Salary & Benefits

  • Competitive salary based on experience.
  • Meals and accommodation may be provided as per company policy.
  • Opportunity to work in a growing hospitality environment with career advancement prospects.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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