Restaurant Host/Hostess

5 days ago

Gurgaon Sector Gurugram Haryana, India Fraterniti Foods Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Summary

The Restaurant Hostess is the first and last point of contact for guests. She welcomes customers with warmth and professionalism, manages reservations and seating, and ensures guests have a pleasant dining experience from arrival to departure. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet guests promptly and courteously as they enter the restaurant.
  • Manage reservations through booking systems (e.g., OpenTable, Resy) or phone calls.
  • Maintain the waitlist and estimate accurate wait times for walk-in guests.
  • Escort guests to their tables and provide menus.
  • Coordinate seating arrangements with servers to ensure balanced workload.
  • Communicate special requests (e.g., allergies, celebrations, accessibility needs) to the appropriate staff.
  • Answer phones and assist with inquiries regarding menus, hours, or directions.
  • Monitor dining areas to ensure guest satisfaction and clean tables are available.
  • Thank guests and invite them to return upon departure.
  • Assist with administrative or service tasks (folding napkins, organizing menus, etc.) as needed.

Skills & Qualifications

  • Excellent communication and interpersonal skills.
  • Friendly, professional, and polished appearance.
  • Ability to remain calm under pressure in busy service times.
  • Organized and detail-oriented, especially when managing reservations.
  • Basic knowledge of POS or reservation systems (training provided).
  • Strong customer service attitude and problem-solving skills.
  • Team player who collaborates well with servers, managers, and kitchen staff.

Education & Experience

  • High school diploma or equivalent (preferred).
  • Previous customer service or hospitality experience a plus (not always required).
  • Training provided on restaurant policies, menu knowledge, and service standards.

Working Conditions

  • Work hours may include evenings, weekends, and holidays.
  • Must be able to stand for extended periods.
  • Requires a polished appearance and adherence to dress code.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

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