Hostess

2 weeks ago


Gurugram Haryana, India Fraterniti foods pvt ltd Full time

**Job Summary**:
We are seeking a well-groomed, poised, and customer-focused **Hostess** to be the welcoming face of our fine dining restaurant. As the first point of contact for guests, you will play a key role in creating memorable first impressions, managing reservations, and ensuring a smooth flow of guests within the dining area.

**Key Responsibilities**:

- Greet guests warmly as they enter the restaurant with a professional and friendly demeanor
- Manage reservations and seating arrangements efficiently using a reservation system (e.g., OpenTable)
- Escort guests to their tables and ensure a smooth handoff to the service team
- Maintain an organized waiting list during peak times and communicate estimated wait times
- Answer guest inquiries about the restaurant, menu, or specials
- Maintain the podium/reception area in a clean, orderly, and welcoming condition
- Coordinate with servers and managers to ensure exceptional guest experiences
- Handle special requests, VIP guests, and guest complaints professionally

**Requirements**:

- Previous experience as a hostess or in a guest-facing role in a fine dining or upscale environment preferred
- Excellent communication and interpersonal skills
- Polished, professional appearance and etiquette
- Ability to multitask and stay calm under pressure
- Basic computer skills and experience with reservation systems (preferred)
- Fluency in English; knowledge of additional languages is a plus

**What We Offer**:

- Competitive salary
- Service incentives and tips (if applicable)
- Professional growth opportunities
- Training and development in high-end hospitality standards
- A refined and respectful work environment

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person


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