
CRM Executive
2 weeks ago
Job Description:
We are seeking a smart, confident, and customer-focused CRM Executive to manage client interactions and ensure a smooth post-sales experience. The ideal candidate should have prior experience in the Real Estate industry and a solid understanding of the property leasing/buying process. The role demands strong communication, coordination, and follow-up skills.
Key Responsibilities:
- Serve as the primary point of contact for clients after deal closure.
- Manage and maintain client records, follow-up schedules, and communication logs in CRM software.
- Coordinate with sales, legal, operations, and documentation teams to ensure smooth leasing/transaction processes.
- Address client inquiries, resolve concerns, and ensure high customer satisfaction.
- Maintain regular follow-up with clients regarding property visits, documentation, agreements, payments, etc.
- Prepare and share reports on client status, pending documentation, and feedback.
- Assist in coordinating property handovers, key collections, and final inspections.
- Support in post-sales services and relationship management initiatives.
Key Requirements:
- Graduate in any discipline (BBA, B.Com, or Real Estate certification is a plus).
- 1–3 years of CRM or client servicing experience in Real Estate, Property Management, or related sectors is a plus.
- Strong command over written and verbal communication (English preferred).
- Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is an advantage.
- Excellent interpersonal skills and client-handling experience.
- Ability to multitask, stay organized, and work under timelines.
- A professional, customer-first attitude with problem-solving ability.
Job Type: Full-time
Work Location: In person
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