CRM Executive

2 weeks ago


New City Light Town Surat Gujarat, India Aaransh Realtors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

We are seeking a smart, confident, and customer-focused CRM Executive to manage client interactions and ensure a smooth post-sales experience. The ideal candidate should have prior experience in the Real Estate industry and a solid understanding of the property leasing/buying process. The role demands strong communication, coordination, and follow-up skills.

Key Responsibilities:

  • Serve as the primary point of contact for clients after deal closure.
  • Manage and maintain client records, follow-up schedules, and communication logs in CRM software.
  • Coordinate with sales, legal, operations, and documentation teams to ensure smooth leasing/transaction processes.
  • Address client inquiries, resolve concerns, and ensure high customer satisfaction.
  • Maintain regular follow-up with clients regarding property visits, documentation, agreements, payments, etc.
  • Prepare and share reports on client status, pending documentation, and feedback.
  • Assist in coordinating property handovers, key collections, and final inspections.
  • Support in post-sales services and relationship management initiatives.

Key Requirements:

  • Graduate in any discipline (BBA, B.Com, or Real Estate certification is a plus).
  • 1–3 years of CRM or client servicing experience in Real Estate, Property Management, or related sectors is a plus.
  • Strong command over written and verbal communication (English preferred).
  • Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is an advantage.
  • Excellent interpersonal skills and client-handling experience.
  • Ability to multitask, stay organized, and work under timelines.
  • A professional, customer-first attitude with problem-solving ability.

Job Type: Full-time

Work Location: In person


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