Head – IT Infrastructure

5 days ago

Bengaluru, Karnataka, India Emmvee Group Full time

Role Purpose:

To lead and manage the organization's entire IT infrastructure landscape, ensuring high availability, security, scalability, and performance of all IT systems including servers, networks, SAP ERP infrastructure, end-user computing, data centers, and IT operations across all locations.

Key Responsibilities:

1. Infrastructure Strategy & Management

  • Define and implement the IT infrastructure strategy aligned with business goals.
  • Manage data centers, cloud infrastructure, servers, storage, backup, and disaster recovery systems.
  • Oversee IT infrastructure upgrades, capacity planning, and lifecycle management.

2. Network & Security Administration

  • Ensure reliable and secure connectivity across all offices, plants, and remote sites.
  • Oversee firewalls, routers, VPNs, and network monitoring systems.
  • Implement cybersecurity frameworks, access controls, and incident response mechanisms.
  • Coordinate with cybersecurity teams for periodic audits and penetration testing.

3. SAP ERP & Application Infrastructure

  • Manage the infrastructure supporting SAP ERP and related applications.
  • Coordinate with SAP functional and BASIS teams for uptime, patching, and performance optimization.
  • Ensure system integration and data flow reliability across P2P, O2C, MRP, FA, and Production modules.

4. End User Computing & Support

  • Oversee helpdesk and desktop support operations.
  • Ensure timely resolution of user issues and minimal downtime.
  • Standardize hardware and software assets, ensuring compliance and security updates.

5. IT Asset & Vendor Management

  • Manage procurement, AMC, and vendor contracts for hardware, software, and IT services.
  • Maintain accurate IT asset inventory and ensure optimal utilization.
  • Negotiate with OEMs and service providers for cost efficiency.

6. Compliance, Policies & Documentation

  • Develop and enforce IT policies, procedures, and best practices.
  • Ensure compliance with IT audits, data privacy, and regulatory requirements (ISO 27001 preferred).
  • Maintain documentation for systems, configurations, and disaster recovery.

7. Leadership & Team Development

  • Lead and mentor infrastructure, network, and support teams.
  • Foster a proactive, service-oriented culture within IT operations.
  • Drive continuous improvement and automation initiatives.

Qualifications & Experience:

  • Education:
    B.E./B.Tech in Computer Science, Electronics, or related field; MBA preferred.
  • Experience:
    15 years of experience in IT Infrastructure management, including 5+ years in a leadership role.
  • Preferred Industry:
    Manufacturing / Renewable Energy / Engineering.

Technical Skills:

  • Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), and cloud (AWS/Azure).
  • Expertise in networking (LAN/WAN, VPN, Firewalls, Cisco/Mikrotik/Fortinet).
  • Familiarity with SAP infrastructure (Basis administration exposure is a plus).
  • Knowledge of backup, storage, and DR solutions (Veeam, NetApp, etc.).

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