Delivery Head

6 days ago

Bengaluru, Karnataka, India TRUGlobal Full time

Job Title: Delivery Head – IT Infrastructure Services

Experience:
15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement

Job Summary

The
Delivery Head (IT Infrastructure)
will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in
infrastructure project delivery
, contract management, and C-level stakeholder engagement.

Key Responsibilities

1. Revenue Growth & Account Expansion

  • Drive
    YoY revenue growth
    through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
  • Identify
    upsell/cross-sell opportunities
    (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

  • Own
    gross margin targets
    for fixed-bid and managed infrastructure contracts.
  • Optimize delivery costs (resource utilization, vendor negotiations, automation).

3. Budget & Contract Oversight

  • Ensure adherence to
    fixed budgets
    for infrastructure projects (SOWs, MSAs, POs).
  • Manage contract
    renewals
    , amendments, and compliance (SLAs, KPIs).

4. Client Relationship & Governance

  • Lead
    C-level stakeholder engagement
    (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
  • Improve
    Net Promoter Score (NPS)
    by addressing client pain points proactively.

5. Delivery Excellence

  • Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on
    quality, scalability, and security
    .
  • Resolve
    critical escalations
    (e.g., outages, security breaches) with minimal client impact.

6. Team Leadership

  • Manage
    onsite/offshore delivery teams
    (Infrastructure Architects, Cloud Engineers, Network Specialists).
  • Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills

Must-Have:

  • 15+ years in
    IT Infrastructure Services
    (Data Center, Cloud, Network, Security).
  • Proven track record in
    P&L management
    ($10M+ accounts) and
    margin optimization
    .
  • Expertise in
    infrastructure contracts
    (SOWs, MSAs) and
    governance frameworks
    (ITIL, ISO
  • Experience working with
    C-level stakeholders
    (CIOs, CISOs).

Preferred:

  • Certifications:
    ITIL, PMP, AWS/Azure Cloud, CISSP
    .
  • Background in
    managed services
    and
    transition/migration projects
    .

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