Deputy Head of Production Infrastructure

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199,000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10,000 employees, to provide support and develop best-in-class solutions.

About Business Line/Function
Production Infrastructure team is accountable for overall stability, optimization and upkeep of infrastructure for the business including network and data centre, platforms (servers, Middleware, containers and databases) and desktop experience. The main mission of the team is to b

• Be accountable for the Global IT Production management along with the head, and ensure the stability, safety, resilience, robustness and compliance of the production platforms, being in charge of day-to-day production
• Manage global Production applicative, Infrastructure, Production Security, Network, Telecom, Datacenter, Digital Working and Customer teams. Moreover, responsible for, Data, and Service Management teams, including a Cloud Competence Center
• Maintenance in operational condition and technological transformation to remain innovative for our customers

Job Title
Director, Head of Production Infrastructure, ISPL

Date
28th Feb 2024

Department
Production Infrastructure

Location:

Bengaluru

Business Line / Function
Corporate Investment Banking

& IT Group

Reports To
(Direct)

Head of Production Infrastructure

Grade
(if applicable)

Director ( D1 )

(Functional)

Number Of Direct Reports
To be determined later, along with Head

Department Span - 250

Directorship / Registration
NA

Position Purpose

• As deputy head of the Infrastructure, accountable the transformation, infrastructure project, stability and run of the production for infrastructure for India and Global entities of BNP Paribas. The responsible for platforms( servers, Middleware and Databases ), networks, data centre and Desktop engineering and support teams to deliver stable and high quality deliverables to the various business teams( 250+ ftes ) along with the Head of Infrastructure . The role also entitles the full infrastructure accountability of the India bank and trading centre branches of the BNPP.
• Contribute & strengthen the leadership vision of the department
• Contribute to the continuous improvement of Production ISPL and implementation of best practices
• Lead by example and disseminate the management values & objectives for Production Leadership group to boost its performance
• Contribute to true collaboration across all domain's stakeholders including users, sponsors, colleagues from applicative development teams.

Responsibilities
Direct Responsibilities

• Accountable for the transformation, infrastructure projects, stability, reliability and running of the production for infrastructure for India and Global entities of BNP Paribas
• Ensure high quality of Deliveries of transformation and drive global projects, reduce obsolescence and vulnerability and increase the availability of the services.
• Strategic Planning and Leadership – Define and implement the IT infrastructure strategy transformation initiatives including cloud migration, automation, modernisation of infra system
• Develop road map for strategic planning and capability
• Collaborate and align with global managers thru' influence and timely intervention of the activities.
• Drive with various partners /providers/ suppliers, build relationship and ensure seamless working environment for upkeep of production
• Vendor and budget management – manage relationships with vendors, help procurement teams on negotiation and ensure cost effective delivery of infrastructure solutions, develop and manage the IT infrastructure budget
• Team leadership and development : Build a high performing IT infrastructure team, fostering culture of collaboration, work on overall upskilling of the teams
• Build strong partnership with various enablement teams – Risk, cyber security teams, procurement, compliance, sourcing and HR
• Governance – Ensure infrastructure operations comply with the process and the central governances, collaborate with IT global team to implement IT governance and conduct risk assessments
• Ensure optimal performance of IT systems by implementing best practices for incident management and obsolescence system
• Continuous Monitoring of Performance & Efficiency of the setup
• Manage and improve IT service delivery by defining SLAs and KPIs

Contributing Responsibilities

• Technology Validation & Evolution.
• Support & Leadership to organizational initiatives.
• Identify gaps in existing systems and create action plan to plug those gaps rapidly.
• Drive and enable solutions, ability to navigate the organisation with various stakeholders
• Promote growth of the team and hiring right talent and mentoring.
• Automation on all areas that helps to improve quality and faster delivery

Technical & Behavioral Competencies

• Deep Technology awareness specifically exposure to network and data centres.
• Experience in a program/project manager role.
• Ability to understand, assess, foresee key stakeholder needs and address them efficiently & effectively.
• Ability to manage teams up to 250 staff jointly with Head
• Ability to motivate and develop talent and build newer teams.
• Action / Delivery orientation
• Decisive (including difficult decisions)
• Strong Communication Skills (Written & Oral including public speaking)
• Critical Thinking
• Hands on and assertive – prepared to get personally involved in the details to ensure positive end result
• Result driven self-starter, able to work at a fast pace
• Energetic and engaging

Specific Qualifications (if Required)

• An IT Engineering degree or equivalent
• At least 20 years of work experience in IT
• At least 10 years of work experience in a banking/financial environment
• Experience of managing an overall team of at least 150 staff for at least 3 years.

Skills Referential
Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Attention to detail / rigor

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability To Develop Others & Improve Their Skills
Ability to anticipate business / strategic evolution

Ability to inspire others & generate people's commitment

Ability to develop and leverage networks

Education Level
Bachelor Degree or equivalent

Experience Level

At least 15 years