ER Professional

About the Role

As part of BT's India Employee Relations team, this role focuses on supporting compliance with applicable Indian labour laws and ensuring smooth handling of employee relations cases whilst driving the ER culture agenda. You will be responsible for assisting in driving culture and ER alignment and work as the custodian of the culture across India, Statutory compliance tracking, audit coordination, and structured case management under guidance from the ER leadership. The role provides exposure across sites and functions and is suited for professionals with foundational knowledge in compliance and ER handling.

Key Responsibilities

Driving ER Projects

• India Culture Alignment projects and delivery

Compliance Support

• Monitor updates and ensure applicability of key labour laws (PF, ESIC, PT, Gratuity, CLRA, S&E Act, LWF, Maternity, etc.)
• Maintain updated compliance trackers and support documentation of returns, registers, licenses, and inspection records
• Assist in preparing data, documents, and responses for statutory inspections and internal/external audits
• Coordinate with vendors and consultants to ensure ER vendor compliance and timely filings
• Strong understanding of POSH and Support the ICC (Internal Complaints Committee) with records and logistics in line with POSH guidelines
• Partner with ER lead to drive compliance training and awareness initiatives

Case Management Support

• Assist in case logging, document collection, and coordination for grievance, performance, conduct, and harassment investigations – Tier 2 cases
• Work with the ER lead to maintain SNOW-based ER case tracking, action updates, and closure reports
• Present insights and drive stakeholder connects
• Support Line Manager ER capability development workshops and communication campaigns
• Maintain metrics and dashboards related to case volumes, closure rates, and training effectiveness
• Assist in delivery of ER training sessions (performance, policy, ethics) in collaboration with internal stakeholders or external vendors

Skills & Competencies

• Good understanding of labour law concepts and statutory requirements in India
• Hands-on experience with ER documentation, case handling procedures, or compliance reporting
• Strong interpersonal skills and ability to handle sensitive conversations discreetly
• Excellent written and verbal communication skills in English
• Familiarity with HR tools (SNOW, SAP, MS Office) and case documentation processes
• A proactive learner with strong follow-through and attention to detail
• Demonstrated ability to work in a fast-paced, multi-site environment

Qualification & Experience

• MBA or Postgraduate in HR / Labour Law

• 8 -10 years of relevant experience in HR Compliance, Employee Relations

• Exposure to managing audits, labour inspections, or internal investigations will be a must

Why Join Us?

• Opportunity to work on real-time ER cases and compliance operations in a globally governed environment
• Build your ER expertise under senior HR leaders while engaging with law, policy, and people processes
• Be part of India's ER transformation journey and culture evolution

Eligibility Criteria

"Please note that as per the IJP guidelines for India, if you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn't been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you're issued with a sanction or your appeal is unsuccessful.

It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant."

Why this job matters

The HR Ops. Analyst supports the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures and recruiting

What you'll be doing

1. Supports the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
2. Supports in the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information.
3. Undertakes end-to-end processes and systems to best requirements, operational needs and best value.
4. Undertakes activities that contribute to the implementation of organisational policies and procedures, ensuring required updates in policy are included, and the mission and strategic vision are clearly communicated.
5. Contributes to the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations. Ensures that personnel records meet all standards of accreditation.
6. Supports in the implementation of ways to improve people processes.

The skills you'll need
Regulatory Compliance Data Analysis Communication KPI/Metric Monitoring Issue Resolution Change Management Performance Management Business Process Improvement Stakeholder Management Policy Design Project/Programme Management Decision Making HR Operations Growth Mindset Inclusive Leadership Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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