Customer Relationship Executive

20 hours ago


Mumbai, Maharashtra, India DC Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year


Job Description:

We are having an urgent opening for the position of Customer Relationship Executive for a reputed company in Luxury Interior Design Industry at Mumbai ((Kanjurmarg (W)) / Marine Drive Location. 

Key Responsibilities:

  • Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.
  • Validation of client information as per our criteria and recording of the same in internal databases
  • Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit.
  • Be the intermediary between them and design teams for initial requirements.
  • Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
  • Give a tour of the experience centre if needed.
  • The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
  • The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

Candidate's profile:

  • Preferably Masters'/ bachelor's degree or 2-3 years' experience in client relations
  • Proven record in handling HNI clients in luxury sector for 2-3 years
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office
  • Passion and dedication towards client servicing
  • Must be a good listener and pay attention to detail.

Gender: Female

Skills needed:

  • Prior experience in dealing with HNI clients.
  • Excellent proficiency in verbal and written communication.
  • Basic know-how of any ERP system



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