Senior Key Account Manager

11 hours ago

Vadodara, Gujarat, India Rishabh Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Senior Key Account Manager

Location: Onsite, Vadodara

Experience Required: 10+ Years

Position Overview:

We are seeking an experienced Account Manager with a strong IT background to join our team. The ideal candidate will have extensive experience managing multiple accounts, leading teams, and driving new business within existing accounts. This role demands exceptional leadership, client management, and strategic thinking skills to deliver outstanding results.

Account Management:

  • Serve as the primary point of contact for assigned accounts and key account manager, ensuring client satisfaction and long-term partnerships.
  • Oversee the management of multiple accounts, ensuring high levels of service delivery and client engagement.

Team Leadership:

  • Lead and mentor a team of professionals to achieve account goals and maintain a motivated workforce.
  • Set performance expectations, monitor progress, and provide regular feedback to the team.

Business Development:

  • Identify opportunities to drive new business within existing accounts by upselling and cross-selling IT solutions.
  • Collaborate with clients to understand their evolving needs and provide tailored solutions.

Strategic Planning:

  • Develop and implement account strategies to meet revenue and growth objectives.
  • Analyze account performance and market trends to proactively address challenges and opportunities.

Client Relationship Management:

  • Build and maintain strong relationships with key stakeholders within client organizations.
  • Act as a trusted advisor, providing insights and recommendations that align with client goals.

Operational Excellence:

  • Ensure smooth execution of projects and services, coordinating with internal teams to meet client deadlines and quality standards.
  • Address and resolve client concerns promptly to maintain high satisfaction levels.

Qualifications:

  • Proven experience of 10+ years in account management, preferably in the IT industry.
  • Strong expertise in managing multiple accounts and driving revenue growth.
  • Hands-on experience in team management and leadership.
  • Excellent communication, negotiation, and problem-solving skills.
  • In-depth knowledge of IT solutions, services, and market trends.

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