Call Support Executive

2 weeks ago

Salt Lake Kolkata West Bengal, India House Of Edtech Full time ₹ 1,80,000 - ₹ 3,96,000 per year

Call Support Executive – EdTech | House of EdTech

Location: Kolkata, Salt Lake, Sector 5 (Work from Office)

Start Date: Immediate Joiner

Salary: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)

Office Timings: 11 AM – 8 PM (6-day workweek)

About Us

At House of EdTech (Goenka Kachave LLP), we don't just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 700+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we're looking for 30 dynamic professionals to join us If you have a passion for helping others, a go-getter attitude, and the drive to succeed, this is your chance to be part of a high-energy team and skyrocket your career

Key Responsibilities

  • Call Support: Handle inbound and outbound learner calls to assist with queries and concerns.
  • Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
  • Student Assistance: Guide learners on course navigation, material access, and platform usage.
  • Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
  • Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
  • Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

  • Education: Bachelor's degree preferred (any discipline).
  • Communication: Strong verbal and written skills in English and Hindi.
  • Customer Focus: Passion for helping customers with a problem-solving mindset.
  • Tech-Savvy: Basic understanding of digital tools and learning platforms.
  • Patience & Empathy: Ability to handle customer concerns professionally.
  • Experience: 0–3 years in a call support role (Freshers are welcome).

Why Join House of EdTech?

  • Fast-Growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
  • Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
  • Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
  • Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
  • Make an Impact: Help shape the future of education and empower learners across the country.

Job Type: Full-time

Pay: ₹15, ₹33,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you've used?
  • Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
  • Do you have a personal laptop that you can bring to work ?
  • Could you please share your most recent take-home (in-hand) monthly salary?
  • This role is based out of our Salt Lake Sector 5 office (11:00 AM – 8:00 PM shift). Are you comfortable commuting to this location and working on Sundays with a rotational week off?

Language:

  • English (Required)

Work Location: In person

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