Hiring - Level 2 Application Support Engineers - Mumbai

1 day ago

Navi Mumbai, Maharashtra, India INADEV Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Application Support Engineer - Level 2 Support

Exp 2 to 4 yrs

Location Mumbai (Thane)

Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm. (No transportation provided)

Working Days - 6 days (Monday to Saturday)

Primary Skill Set - We need L2 level support folks (techno functional candidates) who have supported General Insurance Projects

Key Responsibilities:

  • Provide Level 2 support for business-critical applications in the general insurance domain.
  • Investigate and resolve incidents, service requests, and data-related issues escalated from L1.
  • Monitor application health and performance, respond to alerts, and perform basic troubleshooting.
  • Collaborate with L3, development, QA, and other teams to escalate unresolved issues.
  • Perform routine maintenance, configuration, and data fixes using scripts.
  • Document known errors, solutions, and workarounds in the knowledge base.
  • Interact with business stakeholders (underwriting, claims, policy servicing, finance, etc.) to gather and understand functional requirements.
  • Participate in impact analysis and requirement validation.
  • Perform analysis of integration logic and system processes and provide adequately descriptive solutions and responses back to Customers.
  • Effectively document investigative steps and analysis to escalate technical issues to the Product and Engineering team (L3).
  • Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs.
  • Proactive ownership and management of allocated ticket
  • Investigate any identified issues with the implementation and then proactively drive resolution.

Required Skills & Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • 24 years of experience in L2 application support roles.
  • Hands-on experience in the General Insurance domain – understanding of policy lifecycle, claims, endorsements, renewals, and regulatory aspects.
  • Strong analytical and troubleshooting skills for application issues (logs, data, process flow).
  • Familiarity with ITIL-based support processes (incident, problem, change management).
  • Experience with ticketing tools (ServiceNow, Remedy, JIRA) and documentation tools (Confluence, Visio).
  • Ability to communicate effectively with both technical teams and business users.
  • Proactive mindset with strong documentation and stakeholder management skills.

If interested, please send me your updated CV along with the following details mentioned below asap to :

  • Total Exp -
  • Current CTC –
  • Expected CTC -
  • Notice Period –
  • Date of Birth -
  • Current Location –
  • Preferred Location -
  • Tentative date to take up Teams VC interview -

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