Support Specialist

11 hours ago

Kolkata, West Bengal, India Korvexis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Description

This is a full-time, on-site role for a Support Specialist, located in Kolkata. The Support Specialist will be responsible for delivering excellent customer and technical support to users. Daily tasks include resolving technical issues, assisting customers with queries, providing troubleshooting solutions, and ensuring client satisfaction through effective communication. The role also involves analyzing support patterns to identify improvements and ensure a seamless user experience.

Qualifications

  • Strong Customer Support and Communication skills to effectively engage with clients and resolve their concerns.
  • Proficient in Technical Support and Troubleshooting to identify and solve technical issues efficiently.
  • Demonstrated Analytical Skills to assess patterns, generate insights, and continuously improve services.
  • Ability to work collaboratively in an on-site team environment and adapt to dynamic challenges.
  • Experience in the education or technology sector is an advantage.
  • Bachelor's degree or equivalent in a relevant field is preferred.

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