Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Job Description

Global Treasury Fulfillment Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GTMO functions include on-boarding products set up & maintenance and off-boarding of Treasury Clients across regions.

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Enterprise Transaction Services at GBS constitutes of Check Operations and Cash & Transportation Services. The Teams are responsible for Research, Resolution and Reconcilement of Exceptions arising out of transactions made by customers at Financial Centers and ATMs i.e., Deposits & Withdrawals of both Cash & Checks. Employees are required to adhere to various Regulations not limiting to Reg CC, Reg Z, Reg E, Unclaimed Property, Global Financial Crimes & Compliance etc. Additionally, provide services like stop payments & Updating details for Escheatment of Official Checks and Notifying Financial Centers on Inactive Cash Boxes.

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners.  We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs.  SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. The Specialized Servicing & Fulfillment Operations Team is seeking an experienced and motivated individual to join our high performing team.

Consumer Lending, Retail Credit & Legal Order Operations group support a broad range of functions across Loan Origination, Processing, Closing, Servicing, Default and Foreclosure. Consumer Lending provides support to Credit Origination for banks Retail business – Mortgage, Consumer Cards, and Vehicle Lending. Retail Credit Operations supports default and non-default servicing for mortgage customers/ investors in compliance with state, federal and investor requirements/ guidelines. Legal Order Operations performs document & court order processing, including levies, garnishments, seizure warrants, subpoenas; Servicemember Civil Relief Act military benefits.

Retirement Services is a backend process, the team supports 401(K) account maintenance of large corporate houses listed with Merrill Lynch. Process involves hardship claims document review, record keeping, account reconciliation and related research work through regular interaction with LOB and plan sponsors.

Centralized Document Control team at Global Business Services carry out inline review and approval of retail and retirement financial transactions entered by MLWM Branch office associates and ML Edge Distributions Team. Transactions include full and partial transfers initiated out of ACAT eligible accounts based on paperwork, Same Name (SN) transfers, transactions entered via Branch Verbal Recording (excluding Fed Funds and high threshold transactions) and Standing Letter Enrollments / Updates.
 

Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs). We receive these requests primarily from internet.

U.S. Registration and Licensing Securities Onboarding team is responsible for facilitating the onboarding / registration process for U.S. associates through FINRA. A U4 application is the form used by FINRA to register individuals with self-regulatory organizations (SROs) and jurisdictions.

The APAC & EMEA Fulfillment teams deal with Opening, Closing & Maintenance of DDA/Savings Accounts for commercial & corporate clients. The requests are received from Sales or Servicing team. The request received are reviewed and assigned to the appropriate team basis the product. Post enrichment and document review, the request is processed on the SOR (GBS, SVS, Authority Management etc.) The process involves in depth understanding of Treasury products like DDA, CashPro etc. as well as an understanding of Laws, Rules & Regulations for the APAC & EMEA regions.

Skills exposure : Must have a combination of strong data analysis, attention to detail and analytical skills, Strategic and creative thinking; distinguished written and oral communications skills,

Initiative, strong work ethic, team focus, relationship management skills and problem solving

Requirements

Education: B Tech./ MBA/ PGDM / Maters in Economics / Quantitative Technique & Economics/ Mathematics/ Supply Chain/ Operations/ Statistics/ Data Sciences

Location: Students should be willing to work in any locations namely – Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad as per company requirement

Shift : Should be willing to work in any shifts / night shifts as per company requirement