Business Manager

JOB DESCRIPTION

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Business Manager supporting senior leadership within the Wholesale Lending Services organization, you will be responsible for driving strategic execution, operational governance, and business transformation initiatives across global teams. Your role would bridge strategy and delivery — ensuring that product priorities, financial targets, and organizational outcomes stay aligned across diverse stakeholders.

Job Responsibilities:

• Strategic Planning & Execution: Partner with product and operations leadership to define business priorities, document KPIs, and drive execution of multi-year transformation roadmaps, including AI-driven workflow modernization and digitization initiatives.
• Financial & Capacity Governance: Lead forecasting, headcount planning, and resource optimization models that enable data-driven decision-making across multiple global sites.
• Operational Performance Management: Track and report key metrics such as productivity, volume trends, and efficiency gains; drive accountability through cadence reviews, scorecards, and stakeholder updates.
• Program Management: Oversee delivery of critical projects such as regulatory initiatives, platform rollouts, and control enhancements; manage dependencies across technology, product, and operations.
• Leadership Enablement: Serve as a thought partner to executive leaders — synthesizing complex data into actionable insights, preparing business reviews, and coordinating cross-functional engagements and town halls.
• Change Management & Communication: Design communication strategies and governance frameworks to align global teams, enhance transparency, and embed a culture of continuous improvement.

Required qualifications, capabilities and skills

• Bachelor's degree in Finance. Advanced degree
• Proven experience as a Product Owner or similar role in Project Management.
• Strong understanding of Product and Project Management.
• Experience with agile methodologies and product management tools
• 13+ years of experience in Business Management or Product or Project Management

Preferred qualifications, capabilities and skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience working with cross-functional teams and stakeholders.
• Advanced technical, analytical and conceptual thinking skills.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.