Client Relationship Manager

22 hours ago

Najafgarh, Delhi, India Round World Immigration Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Client Interaction:

  • Act as the first point of contact for prospective and existing clients.
  • Understand clients' immigration needs and requirements through calls, emails, or face-to-face meetings.
  • Provide clear information about visa categories, eligibility, and process steps (training will be provided).

Relationship Management:

  • Build and maintain positive relationships with clients to ensure high satisfaction and trust.
  • Follow up with clients regularly to update them about their application progress.
  • Handle client queries promptly and professionally.

Process Coordination:

  • Coordinate with internal teams such as documentation and processing to ensure smooth progress of cases.
  • Maintain accurate and updated records of client interactions and application status in the CRM system.

Sales & Conversions (Soft Target):

  • Explain service packages and benefits to clients.
  • Assist in achieving monthly enrollment and revenue targets by converting leads into clients.
  • Promote company services in a consultative and ethical manner.

Market Knowledge:

  • Stay updated about immigration rules, program changes, and industry trends.
  • Share feedback from clients to improve services and strategies.

Qualifications

Bachelor's degree in any field (Business, Arts, or related preferred).

Excellent communication skills (verbal and written) in English and [local language].

Strong interpersonal skills with a client-first attitude.

Ability to handle multiple tasks and work under pressure.

Good listening, problem-solving, and negotiation skills.

Basic computer proficiency (MS Office, CRM software).

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