
Quality Analyst- Marathi/ Malayalam/ Gujarati/Telegu/ Bengali
2 weeks ago
Role & responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a quality analyst on papers.
- Strong command on Telgu/Marathi/Gujarati/Malyalam
Bengali
- Proficient in MS Office.
- Excellent analytical and listening skills.
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