Quality Analyst- Marathi/ Malayalam/ Gujarati/Telegu/ Bengali

2 weeks ago


Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Monitor and evaluate voice interactions for quality assurance.
  • identify process gaps and provide actionable feedback to agents.
  • Maintain audit records and prepare quality reports.
  • Collaborate with training and operations teams to improve service quality.
  • Ensure adherence to company standards and compliance guidelines.
  • Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

  • Minimum 1 year of experience as a quality analyst on papers.
  • Strong command on Telgu/Marathi/Gujarati/Malyalam

Bengali

  • Proficient in MS Office.
  • Excellent analytical and listening skills.


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