Quality Analyst For Gujarati OR Marathi
2 weeks ago
Hiring for QA.
Languages Required (Any one):
English & Gujarati OR Marathi
Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English. The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels.
Key Responsibilities:
- Monitor calls, chats, and emails to assess the quality of service delivered
- Identify gaps in agent performance and suggest improvements
- Provide constructive feedback and coaching to agents
- Maintain audit reports and track quality metrics
- Collaborate with training and operations teams to improve processes
- Ensure compliance with internal and client-specific quality standards
Key Skills:
- Proficient in English and any one regional language: Gujarati / Marathi
- Experience in BPO Quality Assurance
- Good knowledge of QA tools, audit forms, and call calibration techniques
- Strong communication and interpersonal skills
- Ability to analyze data and generate insights for improvement
Preferred Qualifications:
- Graduate in any discipline
- QA certification (if any) is a plus
- Familiarity with CRM and call monitoring software
Contact: ,
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