Process Trainer, Quality Analyst, Team Lead, AM and Manager post

1 week ago

Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Hi Job Seekers,

We are hiring for a Multinational BPO at Bangalore location

We are seeking a skilled and enthusiastic Process Trainer to join our team. The role involves training new hires and existing employees on process knowledge, product updates, and standard operating procedures.

CTC- up to 4.5 LPA ( With 3k quarterly bonus + Performance bonus incentives ) for Process trainer

Note- We need multilingual candidates like English + Hindi / Tamil/ Telegu / kannada/ Malayalam

We are also hiring for Team lead - Operations, Assistant Manager - Operations, Manager Operations, Quality Analyst for FRM and Escalation process.

Manager Operations in FRM process here Ecommerce exp is mandatory

Team lease and Manager in sales for ecom KAM process here any ECOM with b2b sales is required

Team leader for Seller collaboration here need supply chain, logistic and warehouse management skills are required.

We are also hiring for Team lead - Operations, Quality Analyst and process trainer for Transportation and logistic process.

Key Responsibilities for process trainer

  • Conduct induction training for new joiners and ensure smooth transition into operations.
  • Deliver process and product training across new and existing employees.
  • Design and update training materials, SOPs, and manuals as per business requirements.
  • Assess training needs and create training calendars and schedules.
  • Use effective training methodologies to enhance knowledge retention and performance outcomes.
  • Monitor and evaluate training effectiveness through assessments, feedback, and audits.
  • Provide refresher training sessions based on performance gaps and client updates.
  • Collaborate with operations, quality, and HR teams to ensure training is aligned with business goals.
  • Track and report training metrics (attendance, performance, certification rates, etc.).
  • Stay updated on industry practices and process changes to ensure training relevance.

Requirements

  • Graduate degree in any discipline (mandatory).
  • Proven experience as a Process Trainer, preferably in a BPO with an E-Commerce role.
  • Strong knowledge of training methodologies, facilitation techniques, and adult learning principles.
  • Excellent communication, presentation, and interpersonal skills.

Interested candidates can connect over call : Shraddha)

#processtrainer #bpojobs #voice #customerservice #TNA #TNI #Training #metrics #bpobangalore #banagaloreopportunities #workfromoffice #shivajinagar #kudlugate

  • Sales Process- Team Leader, Quality Analyst, Trainer

    4 days ago

    Bengaluru, Karnataka, India Aspire Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Inbound & outbound sales Team Lead -exp in sales process, team handling, target achievement, attrition, shrinkage Trainer -exp in training, TNA, TNI, Sales process training, creating content Quality Analyst - exp in sales Call & chat audit

  • Quality Analyst/ Process Trainer US Voice Process BPO Bangalore

    2 weeks ago

    Bengaluru, Karnataka, India Creative Indians Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Must have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO.Must know QC Metrics/ TNA TNI Training MetricsUS ShiftsNeed Immediate JoinersFluent EnglishCall send CV

  • Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Process Trainer International Voice ProcessLocation: BengaluruExperience Required: 4+ years (with mandatory experience as a Process Trainer in International Voice)Employment Type: Full-TimeWorking Days/Shift: Rotational shiftsJob DescriptionWe are looking for an experienced Process Trainer (International Voice Process) to join our team. The ideal...

  • Quality Manager

    6 days ago

    Bengaluru, Karnataka, India CAREER BLOC Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Hiring for Quality Manager - BPO IndustryJob Location : BengaluruSalary upto 14lpaQuality Assurance OversightDevelop and implement quality assurance policies and proceduresMonitor service delivery to ensure adherence to client SLAs and KPIsConduct regular audits and call evaluations to assess performanceTeam Management & TrainingLead and mentor quality...

  • Process Trainer

    6 days ago

    Bengaluru, Karnataka, India Apex One Full time ₹ 7,20,000 - ₹ 8,50,000 per year

    Walk-In Drive – Process Trainer / Evolve Trainer | Insurance (P&C)Location: BangaloreDate: 11th October (Saturday)CTC: ₹8 – ₹9 LPARole: Process Trainer / Evolve Trainer – Insurance (P&C Domain)Key Responsibilities:Plan and execute upcoming training batches for Property & Casualty (P&C) Insurance processes.Ensure high-quality delivery of all...

  • Quality Analyst

    10 hours ago

    Bengaluru, Karnataka, India Leap Finance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Location: HSR Layout, BangaloreTimings: 11:00 AM 8:00 PMWorking Days: 6 days a weekRole: Quality Analyst (Sales Process)Were looking for a detail-oriented and proactive Quality Analyst to join our growing team at Leap Scholar.Key Responsibilities:Conduct sales call audits to ensure quality and compliance with company standardsProvide constructive feedback...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Silvermine Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.Key Responsibilities:Call...

  • AM Wealth Academy Team Lead

    2 days ago

    Bengaluru, Karnataka, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • AM Wealth Academy Team Lead

    6 days ago

    Bengaluru, Karnataka, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Team lead

    3 hours ago

    Bengaluru, Karnataka, India Black And White Business Solutions Full time ₹ 30,00,000 - ₹ 65,00,000 per year

    About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title :Team LeadQualification :Only GraduatesRelevant Experience :Team Lead position - 5+ years in customer service and minimum 1 as Team leadMust Have Skills :1.Excellent communication and leadership skills2.Strong analytical, coaching, and conflict resolution...