Customer Success Manager

2 weeks ago

Navi Mumbai, Maharashtra, India CtrlS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Conducts thorough customer research.
  • Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer.
  • Offer customers a personalized VIP experience.
  • Frequently monitor customers revenue movement, ensuring retainership and control churns.
  • Understanding customers' needs, identifying new opportunities and generate organic leads through existing customers.
  • Driving companys NPS score always upwards.
  • Driving customer engagement through various personalised workshops and participate in marketing promotions.
  • B2B sales, Upselling, cross selling the existing products and services.
  • Self-educating on the market trend in relevance to our company's products and offerings.
  • Routing qualified opportunities to the appropriate sales executives for further development and closure.
  • Maintaining track record of Advocacy activities and its progressions.
  • Timely and effective closure of customer's grievances through ticketing platform.
  • Collaborate with internal leaders to always bring business and customers value up.

Preferred candidate profile

  • 5-6 years of experience in customer experience/ success BG (from IT product background).
  • Excellent passion towards customer service and always exceeds customer's expectation.
  • Collaborative attitude to work with cross functional leaders and always aim to resolve.
  • Creative thinking and ability to work independently.
  • Excellent problem-solving skills at any given situation.
  • Excellent communication skills in Hindi, English or Telugu is a must.
  • Empathetic attitude towards customer's concern and deliver timely resolution.
  • Good presentation, data analytical skills for weekly MIS activities.
  • Demonstrate conflict resolution, negotiation, and de-escalation skills.
  • Ability to multi-task in high-energy environment.
  • Accountability and ownership for the role and portfolio assigned.
  • Quick decision-making skills in a heated situation to resolve customer grievances.

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    5 days ago

    Mumbai, Maharashtra, India griddable Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Loop Health Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the RoleAs a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.This role is focused on high-impact, high-value activities in all aspects of business...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Melento Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT/ technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India The Innovation Story Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesParent & Student Engagement - Act as the primary point of contact for enrolled parents and students. - Build strong relationships, ensuring a smooth onboarding and ongoing learning journey. - Address queries, concerns, and escalations with empathy and efficiency.Program Success & Retention - Drive student retention by ensuring high...

  • Customer Success

    7 days ago

    Mumbai, Maharashtra, India Bandhoo Solutions and Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Success & Account ManagerLocation: Mumbai (Local candidates preferred — Marathi-speaking)Company: Bandhoo Solutions and Services Pvt. Ltd.Employment Type: Full-Time, PermanentAnnual CTC: Up to ₹6,00,000Vacancies: 1About the RoleWe are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Restaverse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesDevelop trust relationships with a portfolio of the clients to ensure they do not turn to competition and stay with us.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Ensure the correct products and services...