CRM Associate

2 weeks ago

Gurgaon, Haryana, India zingbus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Company:

  • Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.
  • We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.
  • Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

platform-

Position:

Associate - CRM

Location:

Gurgaon

Our CRM Associate are responsible for strategizing, coordinating and executing customer engagement and customer retention marketing campaigns at zingbus.

Job Responsibilities:

● 
End-to-End CRM Campaign Management:

Planning, Execution & Reporting on CRM marketing campaigns for conversion and customer retention.

● 
Coordinate

with the zingbus Product, Brand and Analytics teams for campaign requirements and feedback

● 
Leverage A/B testing

on content, creative designs, customer personas and zingbus services to drive customer engagement and satisfaction.

● 
Continuously monitor and evaluate

campaign performance and provide recommendations for improvements.

Qualifications:

● 

Proven track record in Customer Engagement and Retention.

● 

Proficiency in tools like as CleverTap, WebEngage, MoEngage etc

● 

Strong analytical skills to get actionable insights and trends from campaign data

● 

Good communication skills to engage and collaborate with internal stakeholders.

Who We Want:

● 

Motivated to Learn

● 

Should be able to work independently

● 

Passionate about driving growth and customer experience

● 

Proficient in all Microsoft and Google applications

Recommended Skills:

Project management, Collaboration, Data Analysis, Strong Attention to Detail

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