Manager - Accounts Receivable

The Accounts Receivable Manager is responsible for leading the Accounts Receivable team in the India COE and the role includes managing the overall performance and meeting KPIs for the Accounts Receivable team.

In this role, the Manager will be responsible to develop and coach team members, embrace and drive change, manage diverse groups of stakeholders and actively engage in initiatives to improve processes and systems, including new-age solutions in automation and innovation.

Responsibility

• Have full accountability of the deliverables of the AR team in the India COE, ensuring the posting of all incoming payments are completed on a daily basis.
• Build and improve knowledge proficiency of AR processes within the team.

• Ensure work tasks are adequately prioritized and completed, team members workloads are actively monitored.

• Be the owner of Key Performance Indicators for payment application and responses to internal business partners.

• Be the first level of escalation for any operational issues and work related concerns.
• Manage stakeholder expectations and relationships.

• Report KPIs and team metrics to management regularly.

• Lead or participate on a range of cross-functional projects, strategic initiatives and ad-hoc requirements as needed.

• Work closely with a broad scope of stakeholders including Credit Control, Banking, FinTech, Accounting, etc., to drive process improvements.

• To initiate and lead discussions about potential solutions that would reduce inefficiencies and improve processes.

• Support and contribute to a smooth month-end close.

• Ensure adherence to company policies, SOX controls and applicable governmental regulations.

• Responsible for reviewing and executing business and SOX controls performed by the team on a monthly basis.

• Lead and motivate a multicultural team by including appropriate coaching, mentoring and feedback. Ensure individual team members OKRs are in alignment with the team roadmap and goals.

• Monitor performance levels, and proactively manage underperformance in the team.
• Assure strong quality as well as productivity standards within the team.
• Identify and hire new talented individuals to support the team objectives.

• Provide stretch opportunities to team members and develop skill levels for longer knowledge retention.

• Stand-in temporarily for the Center Lead for Accounts Receivable and administrative topics, as assigned.

Specialized Diploma

Bachelor degree

Master degree

PhD

Bachelor or Master degree in Finance preferred

Years of relevant Job Knowledge

10-12 years of relevant experience with a minimum of 4 years leading Finance Operations teams.

Requirements of special knowledge/skills

• SAP, MS office, Google Workspace
• Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group
• Team and service-oriented approach
• Experience in team management including employee reviews, appraisals, and assessments
• A good people motivator with management experience
• Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment
• Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way
• Strong organizational and prioritizing skills
• Strong analytical skills
• Capability to drive change, think of solutions and focus on results
• Accurate with good attention to detail
• Ability to proactively drive projects and reach preset objectives
• Understanding the impact of the team and the bigger picture
• Demonstrate tenacity, drive, ability to inspire and collaborate
• Ability to multi-task & a flexible and positive attitude
• Able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures
• Able to operate effectively in a complex environment with a wide variety of stakeholders
• Demonstrable experience in finance roles with progressively increasing levels of responsibility.