Manager - Accounts Receivable

The Accounts Receivable department at Booking Holdings receives payments from over 200 countries, several currencies and payment methods with complex processes and controls. This leadership role will offer an array of opportunities for someone that enjoys and thrives in an evolving and dynamic finance environment.

The Accounts Receivable Manager is responsible for leading the Accounts Receivable team in the India COE and the role includes managing the overall performance and meeting KPIs for the Accounts Receivable team.

In this role, the Manager will be responsible to develop and coach team members, embrace and drive change, manage diverse groups of stakeholders and actively engage in initiatives to improve processes and systems, including new-age solutions in automation and innovation.

Responsibility

• Have full accountability of the deliverables of the AR team in the India COE, ensuring the posting of all incoming payments are completed on a daily basis.
• Build and improve knowledge proficiency of AR processes within the team.
• Ensure work tasks are adequately prioritized and completed, team member's workloads are actively monitored.
• Be the owner of Key Performance Indicators for payment application and responses to internal business partners.
• Be the first level of escalation for any operational issues and work related concerns.
• Manage stakeholder expectations and relationships.
• Report KPIs and team metrics to management regularly.
• Lead or participate on a range of cross-functional projects, strategic initiatives and ad-hoc requirements as needed.
• Work closely with a broad scope of stakeholders including Credit Control, Banking, FinTech, Accounting, etc., to drive process improvements.
• To initiate and lead discussions about potential solutions that would reduce inefficiencies and improve processes.
• Support and contribute to a smooth month-end close.
• Ensure adherence to company policies, SOX controls and applicable governmental regulations.
• Responsible for reviewing and executing business and SOX controls performed by the team on a monthly basis.
• Lead and motivate a multicultural team by including appropriate coaching, mentoring and feedback. Ensure individual team member's OKRs are in alignment with the team roadmap and goals.
• Monitor performance levels, and proactively manage underperformance in the team.
• Assure strong quality as well as productivity standards within the team.
• Identify and hire new talented individuals to support the team objectives.
• Provide stretch opportunities to team members and develop skill levels for longer knowledge retention.
• Stand-in temporarily for the Center Lead for Accounts Receivable and administrative topics, as assigned.

Communication
.
Stakeholder
Type
Available options:
Cooperation
Persuasion
Information
Frequency
Available options:
Continuous
(daily or a number of times a day)
Frequent
(about once a week)
Occasionally
(once or twice a month or less)
Team

Persuasion

Coaching, target setting, and planning, reviews, decision making

Continuous

Internal Stakeholders

Cooperation

Alignment with the business, improvement of processes and communication, management of issues and escalations amongst finance departments

Continuous

Other Finance/internal teams

Cooperation

Share best practices, alignment with the business

Frequent

External Vendors

Information

Reassure that policies and processes are followed, escalations and SLAs are met

Occasional

Knowledge and skills
.
Level of Education
Available options:
Not Required
Specialized Diploma
Bachelor degree
Master degree
PhD
Bachelor or Master degree in Finance preferred

Years of relevant Job Knowledge
Available options:
Limited Job Knowledge year)
Basic Job Knowledge years)
Broad Job Knowledge years)
Advanced Knowledge years)
Extensive Knowledge years)
Substantial Knowledge (12 + years)
10-12 years of relevant experience with a minimum of 4 years leading Finance Operations teams.

Requirements Of Special Knowledge/skills

• SAP, MS office, Google Workspace
• Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group
• Team and service-oriented approach
• Experience in team management including employee reviews, appraisals, and assessments
• A good people motivator with management experience
• Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment
• Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way
• Strong organizational and prioritizing skills
• Strong analytical skills
• Capability to drive change, think of solutions and focus on results
• Accurate with good attention to detail
• Ability to proactively drive projects and reach preset objectives
• Understanding the impact of the team and the bigger picture
• Demonstrate tenacity, drive, ability to inspire and collaborate
• Ability to multi-task & a flexible and positive attitude
• Able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures
• Able to operate effectively in a complex environment with a wide variety of stakeholders
• Demonstrable experience in finance roles with progressively increasing levels of responsibility.

Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.