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International Voice Support
2 weeks ago
Hi We are looking forward to hire Customer/Technical Support Associates in Bangalore
Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
Candidates With Min 1 Year Exp in BPO/Customer Support
Salary Range (CTC) : 4.2 LPA
Excellent Communication Skills Required
Call : Maria @
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
