
Manager - Tele Collection (North)
2 days ago
Role & responsibilities
- Responsible for Tele Collections performance at zonal level
- Implement & Monitor overall business strategy
- Drive various process targets to achieve business goals
- Responsible for pre-due collections and contracts till 90 DPD
- Ensure higher resolution and lower delinquency flowing to next bucket
- Provide feedback and recommendations to drive process improvement and cost efficiency
- Monitor and provide recommendations for calling and dialer strategy
- Ensure the center is appropriately rostered with shrinkage below specified threshold
- Ensure the center is aligned to departmental culture and methodology
- Liaison with support functions to improve team performance
- Deliver high customer experience with minimum complaints
- Provide timely communication regarding forecasting and planning of manpower and other infrastructure
- Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition
- Align efforts to mentor and groom talent at levels below
- Drive performance management
- Conduct periodic performance reviews of direct reports and levels below through effective feedback
Preferred candidate profile
1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience.
2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size.
of Tele Collection Portfolio Size.
3) Self Motivated and data Driven Strategy.
4) Dialer Management & Team handle.
3) Self Motivated and data Driven Strategy, Roaster Management.
6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.
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