Director OTC Collection

What you will doYou will oversee a mid-sized function of the financial shared services organization within a business center. Plan and manage daily, weekly, and monthly accounting activities; establishing accounting systems to ensure the accuracy of financial information. You will also lead a team related to the specific financial functionHow you will do it?Operations ManagementResponsible for overseeing collections activities for North America and Canada customersEstablish goals & metrics of the process and drive, co-ordinate team to meet and exceed themAccountable to drive results to enhance business performanceResource forecasting basis volume projection and availability of current resourcesDrive internal audits and propose improvements relevant to Cash and Collection value streamManage risks and controls; promote a culture of transparencyDesign, develop and improve collection strategies to reduce past due and unapplied cash to optimizeproductivityEstablish contacts/relationship with key stakeholders and have regular connect to resolve complexoperational issuesSupport continuous improvement, including processes, systems, targeted to improve cash & collectionefficienciesReview team performance on parameters of quality of notes, # of conversation follow-ups, call quality,account penetration, timely cash application, un-applied & un-identified cashDrive cash calls on regular intervals towards closure of all open issuesDrive past due reduction and reduce DSO to help business meet their goalsBe proactive and encourage innovate ideas to improve service deliverables, based on improvedperformance/efficiency and with an understanding of risk2. People ManagementResponsible for team performancePlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyDevelop, and train team members to ensure a positive, open, and flexible work environmentManage and motivate team members to have a better rate of retentionShould guide and coach team members to help them achieve their short-term and long-term goalsEnsure all published reports are correct and errorlessDevelop a specific management culture for shared services aiming efficient service deliveryConduct regular team meetings, share cash and collection goals, and provide feedback on teams'performance.Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback3. End-to-End Process ImprovementsEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projectsRelationship ManagementRespond stakeholders on a timely mannerMaintain a positive cross functional relationship with other teams of OTCShould be a part of the extended leadership team of PBU CFOWhat we look for?Minimum: Postgraduate / Master's Degree in any streamWorking experience within a Shared Services, Captive/Outsourced environment supporting North Americaregion is mandatoryShould have an experience in Call Centre model working on both Inbound and OutboundWorking in US working hours (night shift) is a mandatory requirementExperience in North American process transition would be preferredAround 7 years people management experience is preferred15 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managingteams of >50 people over this periodProven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) andestablishing metrics to ensure process adherence.Ability to perform root cause analysis; create and implement tangible actions to address key process and/oroperational opportunitiesStrong Business Process documentation skillsProject and Process Programs (Transformation and/or Continuous Improvement) is a desired skillDemonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influenceteamAdherence to Organization Policies & Procedures, which includes SOX ComplianceAbility to clearly articulate team performance with key stakeholders in the business (BU GM's, CFO's, Salesleads) in a clear, concise action-oriented mannerSystems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP)Excellent customer service, business communication (both verbal and written) and follow-up skills with theability to work in a fast-paced team environment while meeting deadlinesJohnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion