Ecommerce Executive
6 hours ago
Ecommerce Executive
(On-site, Sector 27, Gurugram | 6-day week)
Location & schedule: On-site, Sector 27, Gurugram. 6 days/week; one fixed weekly off.
Compensation: ₹20,000–₹25,000 per month + performance bonus.
About the role
Run daily ecommerce ops across Shopify (D2C) and marketplaces (Amazon/Flipkart): perfect listings, smooth orders, fast customer responses, clean MIS.
Key responsibilities
- Store ops (D2C):
Product uploads, pricing, inventory sync, collections/tags/metafields, redirects, daily PDP QA. - Marketplaces:
Titles/bullets/A+ updates, keywording, catalog hygiene, promos/coupons, ticketing with SPN/SS. - Orders & logistics:
Track pending/RTS/OFD/ND, coordinate 3PLs, NDR/RTO actions, file loss/damage claims. - Customer ops (first response):
Handle chat/call/WhatsApp for order/product/tracking using SLA playbooks; escalate edge cases. - Merch & content:
Image/video standards, FAQs, size charts, bundles/cross-sells, seasonal pages; clear briefs to creatives. - Performance hygiene:
Pixel/conversion checks, PDP speed, broken links, OOS coverage, reviews/ratings push. - Promos & campaigns:
Codes/BOGO/free-gift flows, banners/announcement bars, UTM sanity. - Compliance & finance:
HSN/GST, invoice accuracy, returns/refunds TAT, marketplace fee audits/claim notes. - Reporting:
Daily/weekly MIS—orders, revenue, AOV, CR, fill rate, cancel %, RTO %, SLAs, top SKUs, OOS, VOC.
Requirements
- 1–3 yrs in ecommerce ops (D2C + marketplaces preferred)
- Strong Excel/Sheets; detail-first
- Clear Hindi/English; calm, solution-first
Nice to have:
Basic HTML for PDP fixes, Canva basics, Unicommerce/ClickPost experience, Amazon A+ uploads, SEO keywording.
How to apply
Send your resume + current CTC, expected CTC, notice period, and 2–3 live PDP links you've managed -
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