Customer Support Executive

2 weeks ago

Hyderabad, Telangana, India AllCloud Full time ₹ 2,00,000 - ₹ 6,00,000 per year
JOB DESCRIPTION – CUSTOMER SUPPORT ENGINEER I

Role

Customer Support Engineer I

Experience

1-3 years

Skill

Customer Support / Technical Support

Department

Customer Support

Location

Hyderabad

Languages : English, Hindi and Telugu Mandatory

ABOUT THE ORGANISATION

AllCloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale. Based in Hyderabad, India, we are a growing ISO 27001-certified company with 500+ Clients across Asia and Africa.

Having worked with 500+ Lenders across multiple geographies for 10 years, we have built expertise in Industry Best Practices for Lending. Our domain-specific solution helps lenders manage multiple loan products on a single unified platform.

Visit us at

KEY RESPONSIBILITES

  • Handle critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution.
  • Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information.
  • Provide basic technical support, including:
  • Basic troubleshooting and assistance with Excel and standard ticketing systems.
  • Logging, tracking, and resolving support requests, escalating complex issues as required.
  • Document all customer interactions and resolutions in ticketing software, maintaining accurate records.
  • Maintain a professional communication style—both verbal and written—with a focus on customer service and problem-solving.
  • Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency.

ROLE REQUIREMENTS

  • Strong interpersonal skills and customer orientation.
  • Capability to work under pressure while managing time effectively.
  • Willingness to learn new tools and upgrade technical know-how as per business needs.
  • Basic proficiency with MS Excel and familiarity with ticketing systems.

ACADEMIC QUALIFICATION

  • Graduation/Basic degree in B. com or related field
  • MBA (Finance) preferred

  • Specialist - International Voice Process

    2 weeks ago

    Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per year

    Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...

  • Customer Support Executive

    18 hours ago

    Hyderabad, Telangana, India Square Business Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2012, Square Business Services Pvt Ltd embraced the essence of simplicity and efficiency, reflected in our name. Initially a skill development partner and staffing agency, we have recruited over 10,000 employees and were ranked the best recruiting partner in Hyderabad. We have become the top provider of finance & accounting,...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Vintron Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive – Voice ProcessLocation: Onsite – Hyderabad, IndiaExperience Required: 1 to 2 YearsEmployment Type: Full-TimeAbout the Role:We are looking for a dedicated and customer-focused Customer Support Executive (Voice Process) to join our team in Hyderabad. The ideal candidate will have prior experience in handling customer...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Dosti Global Workforce Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Dosti Global Inc. is looking for a customer support / service Executive for one of our clients, preferably in the oil and gas industry. The Customer support executive in charge of customer support and data validation within the Animo platform. We seek a detail-oriented and organized individual who enjoys helping others and learning. Roles &...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Palred Electronics Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveDepartment: Customer Service / OperationsLocation: OfficeReports To: Customer Support Manager Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing timely and accurate responses, ensuring...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Mypaisaa Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job description:We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure , need to make cross sales and support for email writingRoles and responsibilities :convert Leads...

  • Customer Support Executive

    8 hours ago

    Hyderabad, Telangana, India Mypaisaa Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure , need to make cross sales and support for email writing .Roles and responsibilities :convert Leads into business...

  • Customer Support Executive

    7 days ago

    Hyderabad, Telangana, India Hexaware Technologies Full time ₹ 4,20,000 per year

    Customer Support Executive Work Hours: Rotational shifts (9 hours per shift) Compensation: Up to 35,000 CTC per month Job Overview: Manage incoming calls and chat interactions, providing prompt and effective resolution to customer queries. Required Candidate profileEligibility: Open to Freshers Eligibility: Open to Freshers

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Executive in the domestic sector. The ideal candidate should have 0 to 2 years of experience.Roles and ResponsibilityHandle customer inquiries and resolve issues professionally.Provide excellent customer service through various communication...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India eMedEvents - Global Marketplace for CMECE Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Customer Support Executive**Location:** Hyderabad (Work From Office)**Experience Required:** Minimum 3 years**Salary:** ₹6,00,000+ per annum (based on experience and performance)**Shift Timing:** 4:00 PM – 1:00 AM (IST)**Department:** Operations / Customer Success**Reports To:** Operations ManagerAbout eMedEventsFounded in 2014, eMedEvents is a global...