Senior Executive – E-Commerce Order Operations
19 hours ago
Senior Executive - Order Processing (E-Commerce Operations)
Ensure accurate, timely order flow from marketplaces/D2C through pick-pack-ship with complete documentation and issue resolution. Govern SLA adherence and customer experience KPIs.
Key Responsibilities
- Manage end-to-end order lifecycle: ingest, validation, allocation, pick-pack-ship, invoicing, and manifesting.
- Coordinate with warehouse teams for dispatch priorities; ensure packaging and labeling compliance by portal.
- Monitor SLAs for dispatch/OTD; handle exceptions, escalations, and returns/RTO reconciliation.
- Maintain trackers/MIS and reconcile with finance for COD/prepaid and marketplace remittances.
- Drive continuous improvements in accuracy, speed, and cost per order.
Qualifications
- Relevant Experience in e-commerce operations/order processing.
- Hands-on with marketplace panels/WMS/shipping aggregators.
- Process discipline, documentation rigor, and strong communication.
Job Type: Full-time
Pay: ₹35, ₹45,000.00 per month
Application Question(s):
- Are you comfortable with Andheri as a work location ?
- Which marketplaces or D2C platforms have you worked with?
- Are you hands-on with WMS / shipping aggregators / marketplace panels?
Work Location: In person
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