Lead Assistant Manager

6 days ago


Pune, Maharashtra, India EXL SERVICES Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Lead Assistant Manager

Role/ Responsibilities

  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills

  • Knowledge of the function, process and systems.
  • Ability to use the desktop computer systems
  • Coaching and Feedback ability.
  • Clear written and verbal communication.

Values & Behavior

  • Customer Service Orientation.
  • Quality Orientation.
  • Empathy for effective on the job coaching and feedback.

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