Customer Support Executive

3 days ago

Gurgaon, Haryana, India Recruvento Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title

: Collection Executive/ Customer Support Executive

Qualification:

Graduation/Undergraduate 

Location:

Sector 19, Udyog Vihar, Gurgaon

Working Days

: 6 days working (Rotational Week-off)

Shift timing:

Day shift, 9 hours (Generally from 9:30am-6:30pm)

Job Summary

The Collection Tele Caller is responsible for contacting customers to remind them of their outstanding payments, negotiating payment arrangements, and updating account information. 

Key Responsibilities:

  1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 

  2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 

  3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.

  4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.

5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.

6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.

7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team.

8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 

  1. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company

  2. Perform any other duties as required by the collections team. 

Qualifications/Calibration:

  1. High school diploma or equivalent. 

  2. Fresher or Experience for minimum of 1-2 years' experience in a collections or customer service role. 

  3. Excellent communication and interpersonal skills

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