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International Ticketing Executive

2 weeks ago

Delhi NCR, India Onkar International Full time US$ 40,000 - US$ 80,000 per year

Roles and Responsibilities

  • Manage international ticket bookings using Amadeus, Galileo, Sabre systems.
  • Handle customer inquiries and resolve issues related to flight cancellations, delays, or changes.
  • Process refunds for tickets according to IATA regulations.
  • Coordinate with travel agencies and clients to ensure smooth execution of itineraries.
  • Provide exceptional customer service by responding promptly to queries via phone or email.

Desired Candidate Profile

  • 3-5 years of experience in air ticketing (international) with a focus on GDS systems like Amadeus, Galileo, Sabre.
  • Proficiency in handling PNRs (Passenger Name Records) and processing refunds according to IATA guidelines.
  • Strong knowledge of travel process flowcharts and ability to work efficiently under pressure.